Application Support Analyst

Social network you want to login/join with: Application Support Analyst, leeds, west yorkshire col-narrow-left Client: Vector Resourcing Location: leeds, west yorkshire, United Kingdom Job Category: Other – EU work permit required: Yes col-narrow-right Job Views: 3 Posted: 04.06.2025 Expiry Date: 19.07.2025 col-wide Job Description: Job Overview: We are looking for a proactive and detail-oriented Application Support Analyst to join our support team. In this role, you\’ll provide first-line technical support to end-users, assisting with application issues, data queries, and access/configuration requests. Your ability to troubleshoot, communicate effectively, and maintain accurate support records will be key to ensuring a high-quality support experience. Key Responsibilities: Monitor and triage incoming support tickets and phone calls. Respond to and resolve first-line support issues and service requests, escalating more complex problems as needed. Execute basic SQL queries to support data retrieval and issue resolution. Review and action system alerts and exception reports to ensure service reliability. Maintain accurate, clear documentation of support activity and troubleshooting steps in ticketing systems. Skills & Experience Required: Previous experience in a software application support, IT support, or data analysis role. Basic understanding of SQL and relational databases, with the ability to run and interpret queries. Strong analytical and problem-solving skills with high attention to detail. Clear and effective communicator, capable of translating technical details for non-technical users. Self-motivated with the ability to prioritise tasks and work independently in a remote or hybrid environment. Preferred Qualifications: Diploma or Degree in Information Technology, Computer Science, or a related field. Familiarity with IT ticketing systems (e.g., Zendesk, ServiceNow, Jira). Exposure to XML and APIs is a plus. Understanding of basic application monitoring and troubleshooting techniques. #J-18808-Ljbffr