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For Companies At a Glance
- Tasks: Become the Zendesk guru, managing daily operations and enhancing customer support workflows.
- Company: Join a dynamic team focused on improving customer experiences through innovative solutions.
- Benefits: Enjoy remote work flexibility and opportunities for professional growth.
- Why this job: Make a real impact by optimising customer service processes and collaborating with diverse teams.
- Qualifications: Experience in Zendesk administration is essential; strong communication skills are a must.
- Other info: Ideal for those looking to advance their career in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Remote
I'm currently working with a client who is looking for an experienced Zendesk Administrator to join their team and take full ownership of the platform. This role will play a key part in supporting their customer complaints process and ensuring the Zendesk setup aligns with service improvement goals. It’s a great opportunity for someone who’s confident configuring and optimising Zendesk and enjoys working closely with support and operations teams to deliver real change. Whether you're immediately available or exploring your next move, this is a fantastic role for someone who wants to make a meaningful impact.
Key Responsibilities:
- Act as the go-to Zendesk expert, owning day-to-day administration and platform performance.
- Support the customer complaints team by streamlining workflows and implementing changes to improve case handling and response times.
- Configure and maintain workflows – including triggers, automations, macros, and SLAs.
- Manage user roles, permissions, and groups.
- Build and maintain reports and dashboards using Zendesk Explore, with a focus on tracking complaint volumes, resolution times, and trends.
- Collaborate with internal teams to gather feedback and implement system and process improvements.
- Train and support internal users on best practices.
- Stay current on Zendesk updates and suggest ways to enhance functionality and performance.
What We’re Looking For:
- Solid experience in a Zendesk Admin role (or similar).
- Strong knowledge of Zendesk Support, Guide, Explore, Chat, and Talk.
- Hands-on experience configuring workflows and setting up business rules.
- Confident working with reporting tools and analytics to identify trends and drive improvements.
- API integration experience is a bonus.
- Zendesk certification is highly desirable but not essential.
- Great communication and stakeholder management skills.
Application Specialist employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Specialist
✨Tip Number 1
Familiarise yourself with Zendesk's features and functionalities. Since the role requires a solid understanding of Zendesk Support, Guide, Explore, Chat, and Talk, spend some time exploring these tools and their capabilities to demonstrate your expertise during interviews.
✨Tip Number 2
Network with current Zendesk users or professionals in similar roles. Engaging with others in the field can provide insights into best practices and common challenges, which you can discuss in your conversations with us at StudySmarter.
✨Tip Number 3
Prepare to showcase your problem-solving skills. The role involves streamlining workflows and improving case handling, so think of specific examples from your past experience where you've successfully implemented changes that led to measurable improvements.
✨Tip Number 4
Stay updated on the latest Zendesk updates and trends in customer support technology. Being knowledgeable about recent developments will not only help you in the role but also show us your commitment to continuous learning and improvement.
We think you need these skills to ace Application Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Application Specialist, particularly in relation to Zendesk. Familiarise yourself with the key tasks mentioned in the job description, such as configuring workflows and managing user roles.
Tailor Your CV: Customise your CV to highlight relevant experience in Zendesk administration or similar roles. Emphasise your skills in configuring workflows, managing reports, and any experience with API integration, as these are crucial for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for optimising customer service platforms like Zendesk. Mention specific examples of how you've improved processes in previous roles and how you can contribute to the company's goals.
Highlight Communication Skills: Since the role requires great communication and stakeholder management skills, ensure you provide examples in your application that demonstrate your ability to collaborate effectively with teams and train users on best practices.
How to prepare for a job interview at JR United Kingdom
✨Showcase Your Zendesk Expertise
Make sure to highlight your experience with Zendesk during the interview. Be prepared to discuss specific examples of how you've configured workflows, managed user roles, and improved case handling in previous roles.
✨Demonstrate Problem-Solving Skills
Since the role involves streamlining workflows and improving response times, come prepared with examples of challenges you've faced in similar situations and how you successfully resolved them.
✨Prepare for Technical Questions
Expect questions related to Zendesk features like triggers, automations, and reporting tools. Brush up on these topics and be ready to explain how you've used them to drive improvements in past positions.
✨Emphasise Collaboration and Communication
This role requires working closely with support and operations teams. Be ready to discuss how you've collaborated with different stakeholders in the past and how you can effectively communicate technical information to non-technical team members.
