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For Companies At a Glance
- Tasks: Become the Zendesk guru, managing daily operations and enhancing customer support workflows.
- Company: Join a dynamic team focused on improving customer experiences through innovative solutions.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Make a real impact by optimising customer support processes and collaborating with passionate teams.
- Qualifications: Experience in Zendesk administration is essential; strong communication skills are a must.
- Other info: Ideal for those looking to advance their career while making a difference.
The predicted salary is between 36000 - 60000 £ per year.
I'm currently working with a client who is looking for an experienced Zendesk Administrator to join their team and take full ownership of the platform. This role will play a key part in supporting their customer complaints process and ensuring the Zendesk setup aligns with service improvement goals. It’s a great opportunity for someone who’s confident configuring and optimising Zendesk and enjoys working closely with support and operations teams to deliver real change. Whether you're immediately available or exploring your next move, this is a fantastic role for someone who wants to make a meaningful impact.
Key Responsibilities:
- Act as the go-to Zendesk expert, owning day-to-day administration and platform performance.
- Support the customer complaints team by streamlining workflows and implementing changes to improve case handling and response times.
- Configure and maintain workflows – including triggers, automations, macros, and SLAs.
- Manage user roles, permissions, and groups.
- Build and maintain reports and dashboards using Zendesk Explore, with a focus on tracking complaint volumes, resolution times, and trends.
- Collaborate with internal teams to gather feedback and implement system and process improvements.
- Train and support internal users on best practices.
- Stay current on Zendesk updates and suggest ways to enhance functionality and performance.
What We’re Looking For:
- Solid experience in a Zendesk Admin role (or similar).
- Strong knowledge of Zendesk Support, Guide, Explore, Chat, and Talk.
- Hands-on experience configuring workflows and setting up business rules.
- Confident working with reporting tools and analytics to identify trends and drive improvements.
- API integration experience is a bonus.
- Zendesk certification is highly desirable but not essential.
- Great communication and stakeholder management skills.
Application Specialist employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Specialist
✨Tip Number 1
Familiarise yourself with the latest features and updates in Zendesk. Being knowledgeable about recent changes can help you stand out during discussions with the hiring team, showing that you're proactive and engaged with the platform.
✨Tip Number 2
Network with current Zendesk users or professionals in similar roles. Engaging with others in the field can provide insights into best practices and common challenges, which you can reference in your conversations with us.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved workflows or case handling in previous roles. Concrete examples will demonstrate your hands-on experience and problem-solving skills, making a strong impression.
✨Tip Number 4
Showcase your communication and collaboration skills by preparing to discuss how you've worked with cross-functional teams in the past. Highlighting your ability to gather feedback and implement changes will align well with our expectations for the role.
We think you need these skills to ace Application Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Zendesk and any relevant roles you've held. Focus on specific achievements related to configuring workflows, managing user roles, and improving case handling.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills align with the responsibilities outlined in the job description. Mention your experience with Zendesk and any successful projects that demonstrate your ability to drive improvements.
Showcase Relevant Skills: When filling out your application, emphasise your knowledge of Zendesk Support, Guide, Explore, Chat, and Talk. Include any experience you have with reporting tools and analytics, as well as your ability to train and support users.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role of an Application Specialist.
How to prepare for a job interview at JR United Kingdom
✨Showcase Your Zendesk Expertise
Make sure to highlight your experience with Zendesk during the interview. Be prepared to discuss specific configurations you've implemented, workflows you've optimised, and how you've used reporting tools to drive improvements.
✨Demonstrate Problem-Solving Skills
Since the role involves streamlining workflows and improving case handling, be ready to share examples of challenges you've faced in previous roles and how you successfully resolved them. This will show your ability to make a meaningful impact.
✨Prepare for Technical Questions
Expect questions about your technical skills, especially regarding Zendesk features like triggers, automations, and SLAs. Brush up on these topics and be ready to explain how you've used them to enhance platform performance.
✨Emphasise Collaboration and Communication
This role requires working closely with support and operations teams. Be sure to discuss your experience in collaborating with different stakeholders and how you’ve trained users on best practices, showcasing your strong communication skills.
