Analytics Manager (12-month FTC)

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Analytics Manager (12-month FTC), London

Location: London (Hybrid – 2 days/week in-office near Liverpool Street)

Salary: Up to £65,000

Job Description:

Analytics Manager – Retention (12-Month FTC, Maternity Cover)

An established UK fashion retailer is looking for an experienced Analytics Manager – Retention to join their high-performing team on a 12-month fixed-term contract. This is a fantastic opportunity to lead customer analytics initiatives in a fast-paced, digitally evolving environment with significant investment behind data and tech.

The Role: In this role, you\’ll lead retention-focused analytics, helping the business understand customer behaviours and drive loyalty across its omnichannel experience. You\’ll manage a small team and work cross-functionally to guide strategy through data-led insights.

Key Responsibilities:

• Own and develop retention and customer analytics across the business
• Track key metrics like sales volume, opt-ins, retention rate, customer lifetime value, and uplift from campaigns
• Lead test-and-control methodologies and analyse marketing campaign ROI
• Deliver insights to optimise customer journeys and enhance retention strategies
• Manage and mentor two direct reports
• Collaborate across teams including marketing, digital, and data enablement

Tech & Skills Needed:

• Advanced SQL skills (essential)
• Strong data visualisation experience (e.g., Tableau or Power BI)
• Python skills are a plus, but not essential
• Proven people management experience
• Background in retail, ecommerce, or a customer-focused environment preferred

Why Apply?

• Work within a tech-forward organisation investing heavily in data and digital
• Greenfield opportunity to shape retention analytics from the ground up
• Join a supportive, cross-functional analytics team during a pivotal growth phase
• Be part of a team using one of the most innovative data platforms in UK retail

Ready to shape the future of customer retention at a major UK brand? Let\’s have a chat – this could be a brilliant move for your next chapter.

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