Account Director (Social) (London)

Are you a dynamic client services professional with deep expertise in social media, capable of driving impactful results for both B2B and B2C clients? Do you thrive on nurturing high-level client partnerships, guiding projects from visionary strategy all the way through to successful delivery, and leading cutting-edge social initiatives? If you're a confident, proactive individual ready to own client relationships and make a significant impact, we want to hear from you!

Our client, a vibrant, creative, and award-winning agency, is seeking an ambitious and experienced Social specialist to join their expanding team. This is an exceptional opportunity to manage strategic social direction and delivery across a diverse portfolio of prominent brands, with a strong emphasis on business-to-business engagement, alongside business-to-consumer landscapes. This role would be ideal for a Senior Account Manager with a social media specialism looking to step up.

What You’ll Be Doing:

• Serving as the primary client contact for a mix of B2B and B2C brands, managing their social media accounts from inception to completion.
• Helping shape smart, data-led social media strategies for clients, then overseeing their flawless execution.
• Building trust and fostering strong client relationships through consistent, strategic advice and proactive communication.
• Spotting new social media trends and platform updates, then advising clients on how to best leverage them.
• Managing and overseeing influencer campaigns that truly connect with target audiences across various platforms.
• Collaborating closely with internal PR and creative teams to deliver seamless, integrated social-first campaigns.
• Using social data and insights to track what’s working, presenting results to clients, and refining strategies for better outcomes.
• Supporting and guiding more junior team members, ensuring high standards of client service and social media delivery.

What We’re Looking For:

• Solid experience in client services/account management within social media, ideally in an agency setting, with a notable strength in B2B.
• A strong understanding of both B2B and B2C social media landscapes, from strategy to day-to-day execution.
• Exceptional communication and presentation skills, with proven confidence in managing and growing client relationships.
• A proactive, results-focused approach to social media account management.
• Experience with influencer marketing across different types of audiences and platforms.
• Comfortable using social analytics to inform strategic recommendations and demonstrate ROI to clients.
• A collaborative team player who enjoys mentoring and working with diverse internal and external stakeholders.

What Our Client Offers:

• Our client is a certified Great Place to Work, renowned for its supportive and nurturing culture where your professional growth and well-being are paramount.
• You’ll thrive in an environment that champions collaboration and empowers individuals to bring their whole selves to work.
• Benefits include: Unlimited Holiday, Hybrid Working (2-3 days per week in the office), A Personal Development Fund to fuel your growth, Comprehensive Physical and Mental Health Support, Continuous Professional Development with external training opportunities in social media and client relations.
• A Diverse and Exciting Client List offering intellectually stimulating and varied work across B2B and B2C sectors.
• Clear Training Initiatives and a Performance-Based Promotions System that recognises your contributions.
• A deeply committed and inclusive company culture where everyone feels comfortable and energised.