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- Tasks: Lead client relationships and drive marketing strategies in a fast-paced digital agency.
- Company: Join Tug, a multi-award-winning digital media agency with global offices and renowned clients.
- Benefits: Enjoy private health care, flexible working, office lunches, and commissions on new business.
- Why this job: Be part of a dynamic team that values your input and supports your professional growth.
- Qualifications: 3+ years in digital marketing, especially SEO and PPC, with a large agency background.
- Other info: Experience the vibrant culture of Shoreditch with weekly team events and a supportive work environment.
The predicted salary is between 43200 - 72000 £ per year.
Tug requires an experienced Account Director to manage client relationships and drive forward channel strategy and results. Tug is a multi-award-winning digital media agency based in Shoreditch, with offices also in Toronto, Sydney, Berlin, and Singapore. We work with well-known brands such as Merlin Entertainments, Canal & River Trust, Zipcar, and more!
You will have an eye for detail and be meticulous in your processes, with excellent understanding of performance marketing channels, especially SEO, Paid Social & PPC. You will carefully nurture relationships with clients and your team, calling out roadblocks early and driving best-in-class performance for clients and the agency. You thrive in a fast-paced environment, and your enthusiasm and drive make you a key worker and leader within your client team.
Your responsibilities include:
- Ensuring high-quality, fit-for-purpose deliverables
- Managing your revenue book
- Identifying up & cross-selling opportunities
- Supporting the new business team with pitches
In return, you’ll receive flexibility and support to grow. We believe in empowering our staff, helping you upskill, and valuing your feedback to help the agency grow. Alongside your salary, benefits include private health care, dental, office lunches thrice weekly, and commissions on new business & renewals.
Role:
- Senior client service contact on integrated accounts (SEO, PPC, Social, Display, creative projects)
- Preparation/sign-off of all client-facing documents and presentations
- Act as the eyes & ears of the client, challenging the status quo with channel teams
- Ensure campaigns are delivered on time & on budget
- Financial responsibility for monthly revenue from your client portfolio, with clear growth goals
- Drive client strategies within the agency
- Manage monthly client billing
- Support pitches with the CEO/MD/Sales team
- Client & team entertainment
Ideal Candidate:
- Extensive digital marketing experience in SEO and PPC (programmatic display, paid social, and creative preferred)
- Minimum 3 years online marketing experience in a client-facing role
- Large agency background (Search, Media, or Creative)
Account Director - Client Services employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director - Client Services
✨Tip Number 1
Network with professionals in the digital marketing field, especially those who have experience in SEO and PPC. Attend industry events or webinars to connect with potential colleagues and learn more about the latest trends in client services.
✨Tip Number 2
Familiarise yourself with Tug Agency's client portfolio and recent campaigns. Understanding their approach and results will help you demonstrate your knowledge during interviews and show how you can contribute to their success.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships and driven performance in previous roles. Highlight your ability to identify growth opportunities and overcome challenges in a fast-paced environment.
✨Tip Number 4
Showcase your leadership skills by discussing how you've motivated teams and collaborated with various departments to achieve client goals. Tug values empowerment and teamwork, so emphasising these qualities will make you stand out.
We think you need these skills to ace Account Director - Client Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive digital marketing experience, particularly in SEO and PPC. Emphasise any client-facing roles you've had and showcase your achievements in managing client relationships.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the agency. Mention specific experiences that demonstrate your ability to drive client strategies and manage integrated accounts effectively.
Showcase Relevant Skills: In your application, clearly outline your skills in performance marketing channels, especially SEO, Paid Social, and PPC. Provide examples of how you've successfully nurtured client relationships and delivered results.
Proofread Your Application: Before submitting, carefully proofread your application for any errors or typos. A meticulous application will reflect your attention to detail, which is crucial for the Account Director role.
How to prepare for a job interview at JR United Kingdom
✨Showcase Your Digital Marketing Expertise
Make sure to highlight your extensive experience in SEO and PPC during the interview. Be prepared to discuss specific campaigns you've managed, the strategies you implemented, and the results achieved. This will demonstrate your capability to handle the responsibilities of the Account Director role.
✨Prepare for Client Relationship Scenarios
Since the role involves nurturing client relationships, think of examples where you've successfully managed client expectations or resolved conflicts. Be ready to discuss how you would approach challenging situations with clients, as this will show your problem-solving skills and ability to maintain strong partnerships.
✨Understand Tug's Brand and Clients
Research Tug Agency and its key clients like Merlin Entertainments and Canal & River Trust. Understanding their business models and marketing needs will allow you to tailor your responses and demonstrate your genuine interest in the agency and its clients during the interview.
✨Demonstrate Leadership and Team Collaboration
As a key liaison between agency teams and clients, it's important to showcase your leadership skills. Prepare examples of how you've led teams in past roles, driven performance, and collaborated effectively with different departments to achieve common goals.
