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- Tasks: Provide IT support, troubleshoot issues, and manage client networks.
- Company: Join a leading organisation known for its excellence in the industry.
- Benefits: Enjoy comprehensive training, development opportunities, and a supportive team environment.
- Why this job: Be part of a dynamic team, engage in exciting projects, and grow your skills.
- Qualifications: Strong IT support experience, excellent communication skills, and a passion for learning.
- Other info: Opportunity to work with cutting-edge technology and help train junior members.
The predicted salary is between 30000 - 42000 £ per year.
A high-profile organisation - recognised as the leader in its field - requires a number of 2nd/3rd Line Support Analysts due to continued growth. Suitable candidates will have the following:
- Strong experience in IT support.
- Professional, friendly approach with the ability to perform well under pressure.
- Punctual, good attention to detail.
- Excellent written and verbal communication skills.
- Good troubleshooting/problem solving skills.
- Enthusiastic to learn and develop skills.
- Network & Firewall knowledge and troubleshooting.
- Windows server administration.
- Knowledge of virtualisation software/cloud services (Azure/AWS) highly beneficial.
Duties are as follows:
- Supporting clients and ensuring ticketing process is followed and clients kept informed.
- Diagnostics of support cases with the help and support of the rest of the team.
- Proactive maintenance of client networks using our proactive support tools.
- Managing new workstation builds and user setups.
- Engaging in technical projects, meeting clients and delivering onsite time with the team.
- Working with the team to implement policy and procedure.
- Helping train and develop junior team members.
Excellent benefits package including comprehensive training and development!
2nd Line Support Analyst x 2/3 - New (REFBJ23) employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Analyst x 2/3 - New (REFBJ23)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows server administration and virtualisation software like Azure or AWS. This will not only boost your confidence but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past experiences where you've successfully diagnosed and resolved IT issues. Being able to articulate these scenarios can demonstrate your capability to handle the responsibilities of a 2nd Line Support Analyst.
✨Tip Number 3
Network with current or former employees of the organisation through platforms like LinkedIn. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable during the interview process.
✨Tip Number 4
Prepare to discuss your approach to teamwork and training junior members, as this is highlighted in the job description. Think of specific instances where you've contributed to team success or mentored others, as this will align well with the company's values.
We think you need these skills to ace 2nd Line Support Analyst x 2/3 - New (REFBJ23)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly any roles that involved 2nd or 3rd line support. Emphasise your troubleshooting skills and any specific technologies mentioned in the job description, such as Windows server administration or cloud services.
Craft a Compelling Cover Letter: Write a cover letter that showcases your professional, friendly approach and ability to work under pressure. Use specific examples from your past experiences to demonstrate your problem-solving skills and enthusiasm for learning.
Highlight Communication Skills: Since excellent written and verbal communication skills are crucial for this role, ensure you provide examples of how you've effectively communicated with clients or team members in previous positions. This could be in your CV or cover letter.
Showcase Continuous Learning: Mention any relevant training or certifications you have completed, especially those related to network and firewall knowledge, virtualisation software, or cloud services. This will show your commitment to professional development and align with the company's focus on training and development.
How to prepare for a job interview at JR United Kingdom
✨Showcase Your IT Support Experience
Make sure to highlight your previous experience in IT support during the interview. Be prepared to discuss specific scenarios where you successfully resolved issues, as this will demonstrate your problem-solving skills and ability to perform under pressure.
✨Communicate Clearly and Professionally
Since excellent communication skills are crucial for this role, practice articulating your thoughts clearly. Use examples from your past experiences to illustrate your points, and ensure you maintain a friendly and professional tone throughout the conversation.
✨Demonstrate Your Technical Knowledge
Brush up on your knowledge of network and firewall troubleshooting, as well as Windows server administration. Be ready to answer technical questions or even solve hypothetical problems related to these areas to showcase your expertise.
✨Express Your Enthusiasm for Learning
The organisation values candidates who are eager to learn and develop their skills. Share examples of how you've pursued professional development in the past, whether through training, certifications, or self-study, to show that you're committed to growing in your role.
