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- Tasks: Support clients, diagnose issues, and manage new workstation setups.
- Company: Join a high-profile organisation recognised as a leader in IT support.
- Benefits: Enjoy comprehensive training, development opportunities, and a supportive work environment.
- Why this job: Be part of a growing team that values learning and collaboration.
- Qualifications: Strong IT support experience, good communication skills, and troubleshooting abilities required.
- Other info: Opportunity to train junior team members and participate in exciting technical projects.
The predicted salary is between 30000 - 42000 £ per year.
A high-profile organisation, recognised as a leader in its field, is seeking several 2nd/3rd Line Support Analysts due to ongoing growth.
Suitable candidates will have:
- Strong experience in IT support
- Professional, friendly approach with the ability to perform well under pressure
- Punctuality, good attention to detail, and excellent written and verbal communication skills
- Good troubleshooting and problem-solving skills
- Enthusiasm to learn and develop skills
- Knowledge of networks and firewalls, with troubleshooting experience
- Experience in Windows server administration
- Knowledge of virtualization software and cloud services (Azure/AWS) is highly beneficial
Key duties include:
- Supporting clients, following ticketing processes, and keeping clients informed
- Diagnosing support cases with team support
- Proactive maintenance of client networks using support tools
- Managing new workstation builds and user setups
- Participating in technical projects, client meetings, and onsite support
- Implementing policies and procedures with the team
- Training and developing junior team members
Excellent benefits package including comprehensive training and development opportunities!
2nd Line Support Analyst x 2/3 - New (REFBJ23) employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Analyst x 2/3 - New (REFBJ23)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Azure and AWS. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Practice your troubleshooting skills by working on real-world scenarios or lab environments. Being able to demonstrate your problem-solving abilities during interviews will show that you're ready for the challenges of the role.
✨Tip Number 3
Prepare to discuss your previous IT support experiences in detail. Think of specific examples where you successfully resolved issues under pressure, as this will highlight your ability to perform well in a fast-paced environment.
✨Tip Number 4
Show enthusiasm for learning and development during your interactions with us. Mention any recent courses or training you've undertaken, as this demonstrates your commitment to growing your skills in the IT field.
We think you need these skills to ace 2nd Line Support Analyst x 2/3 - New (REFBJ23)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, particularly focusing on your troubleshooting skills and knowledge of networks and firewalls. Use specific examples to demonstrate your expertise.
Craft a Strong Cover Letter: Write a cover letter that showcases your professional and friendly approach. Mention your ability to perform under pressure and your enthusiasm for learning and developing new skills, as these are key traits the organisation is looking for.
Highlight Technical Skills: In your application, emphasise your experience with Windows server administration, virtualization software, and cloud services like Azure or AWS. This will show that you have the technical background necessary for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. Excellent written communication skills are essential for this position, so make sure your application reflects that.
How to prepare for a job interview at JR United Kingdom
✨Showcase Your Technical Skills
Be prepared to discuss your experience with IT support, particularly in troubleshooting and problem-solving. Highlight specific examples where you've successfully resolved issues, especially related to networks, firewalls, and Windows server administration.
✨Demonstrate Your Communication Skills
Since the role requires excellent written and verbal communication, practice articulating your thoughts clearly. You might be asked to explain technical concepts to non-technical clients, so think about how you would simplify complex information.
✨Exhibit a Professional Attitude
A friendly and professional approach is crucial in this role. During the interview, maintain a positive demeanour, show enthusiasm for the position, and express your willingness to learn and develop further skills.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle pressure and manage multiple tasks. Prepare for scenarios where you might need to prioritise support tickets or deal with difficult clients, and think about how you would approach these situations.
