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For Companies At a Glance
- Tasks: Support clients with tech issues, ensuring smooth operations and high service standards.
- Company: Join a leading IT services provider in Manchester, focused on client success and innovative solutions.
- Benefits: Enjoy a competitive salary, on-site work, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values problem-solving and customer satisfaction in a tech-driven environment.
- Qualifications: 2+ years in service desk support, strong technical skills, and a proactive attitude required.
- Other info: Work from the iconic Old Trafford area, enhancing your career in a vibrant city.
The predicted salary is between 26000 - 27000 £ per year.
iO Associates is seeking a 1st Line Engineer for a Manchester-based IT services provider specializing in managed IT support, cloud infrastructure, cybersecurity, and VoIP. The company is known for its client-focused approach and strategic consultancy, helping businesses align technology with their growth goals. They are offering an exciting opportunity for an experienced 1st Line Support Engineer to join their expanding team. The role involves maintaining high standards of client service as the company grows its delivery capabilities.
Key Requirements:
- Reliable and self-motivated professional with a proactive work approach.
- Strong problem-solving skills with effective application of technical knowledge.
- Experience in handling customer incidents via phone, email, or in person, ensuring timely resolution.
- At least 2 years of experience in a service desk or deskside support role, preferably within an MSP environment, with a focus on delivering excellent customer service.
Responsibilities:
- Provide support and administration across Windows Server (all versions), Windows 10/11, Office 365, Exchange, SharePoint, Active Directory, and Azure.
- Manage virtualization platforms (Hyper-V, VMware), Ubiquiti devices, VoIP telephony, and network hardware and cabling formats.
- Implement and maintain MDM solutions, including Intune, with scripting and automation using PowerShell.
- Troubleshoot and resolve hardware, software, and networking issues, utilizing knowledge of TCP/IP, DNS, and DHCP.
1st Line Support Engineer employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server, Office 365, and Azure. Having hands-on experience or even just a solid understanding of these platforms will give you an edge during interviews.
✨Tip Number 2
Brush up on your problem-solving skills by practising common technical issues that a 1st Line Support Engineer might encounter. Being able to demonstrate your troubleshooting process can impress interviewers and show your proactive approach.
✨Tip Number 3
Network with current or former employees of the company through platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview.
✨Tip Number 4
Prepare to discuss your customer service experiences in detail. Since the role emphasises client-focused support, having specific examples ready will showcase your ability to maintain high standards of service.
We think you need these skills to ace 1st Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service desk or deskside support roles. Emphasise your problem-solving skills and any specific technologies mentioned in the job description, such as Windows Server, Office 365, and Azure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your proactive work approach. Mention specific examples of how you've successfully resolved customer incidents in the past and how you align with the company's client-focused ethos.
Highlight Technical Skills: In your application, clearly list your technical skills related to the role. Include your experience with virtualization platforms, VoIP telephony, and MDM solutions like Intune, as well as your knowledge of networking protocols such as TCP/IP, DNS, and DHCP.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a support role.
How to prepare for a job interview at JR United Kingdom
✨Showcase Your Technical Skills
Make sure to brush up on your knowledge of Windows Server, Office 365, and networking concepts like TCP/IP and DNS. Be prepared to discuss specific scenarios where you've successfully resolved technical issues in the past.
✨Demonstrate Customer Service Excellence
Since the role focuses heavily on client service, think of examples where you've gone above and beyond for a customer. Highlight your communication skills and how you handle difficult situations with patience and professionalism.
✨Prepare for Problem-Solving Questions
Expect to face questions that assess your problem-solving abilities. Practice articulating your thought process when troubleshooting issues, as this will show your analytical skills and proactive approach.
✨Research the Company Culture
Understanding the company's client-focused approach and their emphasis on strategic consultancy can give you an edge. Tailor your responses to align with their values and demonstrate how you can contribute to their growth goals.
