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- Tasks: Assist customers, manage service appointments, and process warranty claims in a friendly environment.
- Company: Join a busy and welcoming team in Nottingham City Centre with free parking.
- Benefits: Competitive salary of £25,500 plus overtime for extra earnings.
- Why this job: Be the face of customer service and make a difference in people's experiences.
- Qualifications: Strong communication skills and a knack for organisation; mechanical knowledge is a bonus.
- Other info: Enjoy a structured work schedule with opportunities for growth and teamwork.
The predicted salary is between 22000 - 29000 £ per year.
Overview
Service Advisor – Nottingham City Centre outskirts (free parking)
£25,500 + overtime
We are seeking a reliable and customer-focused Service Advisor to join a busy and friendly team. This front-facing role involves handling customer enquiries, booking service appointments, managing service calls, creating invoices, and processing warranty claims. The ideal candidate will be a strong communicator with good organizational skills and a basic understanding of mechanical equipment.
Responsibilities
- Greet and assist customers at the service counter in a professional and friendly manner.
- Answer incoming calls and respond to service inquiries efficiently.
- Respond to emails both internal and externally within a set time period.
- Schedule service and repair appointments.
- Prepare and issue service invoices and job cards accurately.
- Process and manage warranty claims with manufacturers and suppliers.
- Liaise with workshop technicians to provide service updates to customers.
- Maintain accurate records of repairs, parts ordered, and customer communication.
- Advise customers on service timelines, costs, and machinery care when required.
- Ensure the service area is organised, tidy, and stocked with relevant forms and materials.
- Support the sales and parts team when necessary, during busy periods.
The ideal candidate
- Previous experience in a customer service or service counter role
- Excellent communication skills – verbal and written
- Comfortable using invoicing software and booking systems
- Attention to detail and accuracy in billing and record-keeping
- Team player with a positive, proactive attitude
- A mechanical or technical background would be an advantage
Hours and environment
This is a fully office based role. Hours of work are 9-5 in the winter months and 8:30-5 in the summer. Some weekend work will be required during the summer – overtime paid.
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Service Advisor Motor Trade Job employer: JR Recruitment
Contact Detail:
JR Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor Motor Trade Job
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach. When you walk in for that interview, show them you’re not just another candidate – you’re someone who genuinely cares about what they do.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. This will help you articulate your experience and skills clearly, especially when it comes to customer service scenarios.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart appearance shows you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Advisor Motor Trade Job
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service roles. We want to see how you've handled enquiries and assisted customers in the past, so share specific examples that showcase your communication skills.
Be Organised and Detail-Oriented: Since this role involves managing appointments and invoices, it's crucial to demonstrate your organisational skills. We love candidates who can keep things tidy and accurate, so mention any relevant experience you have in record-keeping or using invoicing software.
Tailor Your Application: Take a moment to customise your application for this specific role. We appreciate when applicants take the time to align their skills and experiences with the job description, so make it clear why you're a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at JR Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of mechanical equipment and the services offered. Being able to discuss basic mechanical concepts will show that you're not just a customer service pro, but also someone who understands the industry.
✨Practice Your Communication Skills
Since this role is all about interacting with customers, practice how you would greet them and handle their inquiries. Role-playing with a friend can help you feel more confident and articulate during the actual interview.
✨Be Organised
Showcase your organisational skills by preparing a list of questions to ask the interviewer. This not only demonstrates your interest in the role but also your ability to manage tasks effectively, which is crucial for a Service Advisor.
✨Highlight Teamwork
Emphasise your experience working in a team environment. Share examples of how you've collaborated with others in previous roles, especially in high-pressure situations, as this will resonate well with the hiring team.