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- Tasks: Manage customer support and accounts in a busy office environment.
- Company: Established family business with exciting expansion plans.
- Benefits: Competitive salary, flexible hours, and free on-site parking.
- Other info: Opportunity for growth in a supportive and friendly workplace.
- Why this job: Join a dynamic team and develop your skills in a fast-paced role.
- Qualifications: Strong communication skills and basic knowledge of Excel and Word.
The predicted salary is between 22000 - 22000 £ per year.
28 hours per week (this will include 2 full weekends per month) Near to Castle Donington / East Midlands Airport (free parking on-site) c. £22,000 (Full time equivalent would be £28/29k) Our client is an established family business with some impressive plans for expansion. They have 3 sites throughout the UK and these sites are coordinated and looked after from the Head Office. Due to continuing expansion, we are looking for a friendly, enthusiastic individual to join the small office team. The office is a very busy, customer facing environment so great communication skills and a professional attitude are a must. You will be dealing with the general public via email and telephone and also at the shop counter / enquiry desk. Experience of cash handling and using a cash register would be advantageous. Behind the scenes, customers accounts are maintained via Sage and Excel. Accurate record keeping is vital for the smooth running of day-to-day operations. A basic working knowledge of Word and Excel are essential, and experience of Sage would be an advantage. No two days are ever the same in this fast-paced, varied role and the ability to multi-task is essential. This is a busy environment with ever-changing priorities, so the role requires someone who can think on their feet. You will be comfortable building a rapport with colleagues and customers alike, so customer service skills and a friendly approach are essential. The site is open from 9am-5pm, seven days per week so weekend shifts based on a rota will be required.
Responsibilities:
- Maintaining internal databases and customer records ensuring that they are accurate and up to date
- Provide accounts administration, including invoice processing, financial data entry, checking data and record reconciliation using Sage 50 and Excel. Attention to detail is a must to ensure accurate matching.
- Handle customer enquiries and resolve issues via email, telephone, and face-to-face interactions
- Maintain accurate customer and internal records, including organising and filing documentation
- Take and record utility meter readings accurately
- Assisting on-site face to face with customers
- Provide support and assistance to customers in the on-site shop
The ideal candidate will possess:
- Energy & enthusiasm
- Strong ability to multi-task
- Confident working with numbers and financial data
- Good standard of written and verbal English
- First class administration skills
- Excellent attention to detail
- Great customer service skills
- A friendly, professional attitude
- Physical fit and able as position is not solely desk based.
This is a great opportunity for a flexible and hard-working individual to add value and showcase their abilities. Please get in touch if you would like to hear more.
Part time Office Administrator (Accounts & Customer Support) employer: JR Recruitment
Contact Detail:
JR Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part time Office Administrator (Accounts & Customer Support)
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help us tailor our answers and show genuine interest in the role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help us feel more confident and articulate during the actual interview.
✨Tip Number 3
Dress the part! Even if it’s a casual environment, looking professional can make a great first impression. We want to show that we take the opportunity seriously.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can set us apart from other candidates. It shows appreciation and keeps us fresh in their minds.
We think you need these skills to ace Part time Office Administrator (Accounts & Customer Support)
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion shine through in your application! We want to see that you're excited about the role and the company. A friendly tone can go a long way in making your application stand out.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and administration. We love seeing how your skills match what we're looking for, so don’t be shy about showcasing your cash handling or Sage experience!
Be Clear and Concise: When writing your cover letter, keep it straightforward. We appreciate clarity, so get to the point while still showing off your personality. Remember, we’re looking for someone who can communicate well in a busy environment!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at JR Recruitment
✨Know Your Numbers
Since the role involves handling financial data and accounts administration, brush up on your numerical skills. Be prepared to discuss your experience with cash handling, invoicing, and using software like Sage and Excel. Show them you’re comfortable working with numbers!
✨Show Off Your Customer Service Skills
This position is all about interacting with customers, so think of examples where you've provided excellent service. Whether it’s resolving an issue or simply being friendly, be ready to share specific stories that highlight your communication skills and professional attitude.
✨Demonstrate Your Multi-Tasking Ability
In a busy office environment, being able to juggle multiple tasks is key. Prepare to discuss how you manage your time and prioritise tasks effectively. Maybe even mention a time when you successfully handled several responsibilities at once!
✨Be Ready for Practical Questions
Expect some scenario-based questions that test your problem-solving skills in real-time. Think about how you would handle customer enquiries or discrepancies in records. Practising these scenarios can help you feel more confident during the interview.