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- Tasks: Coordinate schedules, manage customer bookings, and support field service engineers in a dynamic role.
- Company: Join a family-run business specialising in upholstery and soft furnishings repair.
- Benefits: Enjoy a competitive salary, remote work flexibility, and opportunities for professional growth.
- Why this job: Be the vital link between customers and technicians, making a real difference in service delivery.
- Qualifications: Experience in administration or coordination, strong customer service skills, and a knack for organisation.
- Other info: Work remotely with occasional travel, in a supportive and collaborative environment.
The predicted salary is between 24000 - 28800 £ per year.
We are seeking an organised, commercially minded Service Administration Coordinator to support a growing team of field service engineers within a family-run business, specialising in upholstery and soft furnishings repair and restoration. This is a key operational role, responsible for managing customer bookings, coordinating engineer schedules, and ensuring each job is planned and delivered efficiently. You will act as the main point of contact between customers, technicians, and internal teams.
As a Service Administration Coordinator you will:
- Schedule and book customer in-home appointments, allocating jobs to engineers based on location, skillset, and availability.
- Maintain engineer diaries, route plans, and daily schedules to maximise productivity, including managing reschedules, cancellations, and urgent changes.
- Confirm appointments via phone/email/SMS and ensure customers have clear expectations.
- Serve as the main administrative point of contact for field engineers, issuing daily job sheets and ensuring all job/site details are provided.
- Monitor job progress and completion, chasing outstanding reports, photos, and paperwork, and escalating delays, customer concerns, or technical issues to operations management.
- Handle inbound customer queries relating to bookings, delays, job updates, and aftercare, recording feedback, complaints, and repeat visits professionally.
- Keep service records accurate within the CRM/job management system, maintaining up-to-date job records, engineer notes, and customer data.
- Prepare required service documentation (confirmations, completion records, invoices, warranty paperwork) and support operational reporting (jobs completed, outstanding work, cancellations, engineer utilisation).
- Support onboarding administration for new engineers, including system access, processes, and documentation.
Preferred Skills of the Service Administration Coordinator:
- Proven experience in an administrative or coordination role across field service, repairs, logistics, or trade services (e.g., property maintenance, appliances/white goods, furniture).
- Demonstrated ability to schedule and coordinate mobile engineers or technicians.
- Strong customer service experience, confident handling phone-based enquiries.
- Competent using CRM systems and scheduling software, alongside Microsoft Office and/or Google Workspace.
- Highly organised, with strong attention to detail.
- Calm under pressure with the ability to manage changing schedules.
- Commercially aware, with a clear understanding of the cost impact of downtime, missed appointments, and inefficient routing.
- Clear communicator.
- Happy with remote.
- Practical, solutions-focused mindset.
- Experience in the furniture industry, upholstery, or repair services.
- Familiarity with route planning or job management systems (e.g., ServiceM8, Simpro, Jobber, etc.).
- Basic understanding of furniture repair processes and terminology.
Personal Attributes:
- Results-oriented mindset
- Commitment to quality and high standards
- Sets and upholds high performance expectations
Service Administration Coordinator in High Wycombe employer: JR Recruitment
Contact Detail:
JR Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administration Coordinator in High Wycombe
✨Tip Number 1
Get to know the company! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Service Administration Coordinator, you'll be the main point of contact for customers and engineers. Role-play common scenarios with a friend to boost your confidence!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining our family-run business.
We think you need these skills to ace Service Administration Coordinator in High Wycombe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your administrative experience, especially in coordinating schedules and managing customer bookings, as this is key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Service Administration Coordinator role. Share specific examples of how you've successfully managed schedules or handled customer queries in the past.
Showcase Your Organisational Skills: In your application, emphasise your organisational abilities. We want to see how you can keep things running smoothly, especially when juggling multiple tasks like scheduling appointments and managing engineer diaries.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at JR Recruitment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Service Administration Coordinator. Familiarise yourself with scheduling, customer service, and CRM systems. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Be prepared to discuss specific examples of how you've managed schedules or coordinated teams in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to handle the key tasks of the job effectively.
✨Communicate Clearly and Confidently
As the main point of contact, strong communication skills are essential. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and skills.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows that you're not just interested in the job, but also in how you can fit into their team and contribute positively.
