Estate Community Manager / Property Manager

Marylebone (Nearest tube stations Marble Arch, Baker Street or Bond Street) £37,000 - £39,000

Our client is the UK’s leading specialist in commercial property and asset management, with over £30bn+ of property under management for a wide range of UK and overseas fund managers and property owners. They help clients and occupiers navigate a rapidly changing landscape, delivering a fully integrated and genuinely holistic approach. They also take excellent care of their much-valued staff!

As Estate Community Manager, you will take charge of a new exciting and expanding portfolio of flex spaces across multiple buildings on an area of prime commercial, retail and residential space in central London. This is not just a traditional Community Manager role — it’s a unique opportunity to combine operational leadership with a strong customer-centric focus. You’ll become the main point of contact for occupiers and property managers across the portfolio, ensuring smooth operations, strong relationships, and a service that exceeds expectations.

In this role, you will serve as the Estate Community Manager, working closely with the Regional Manager and other key team members. Your responsibilities will span managing daily operations, overseeing building performance, ensuring compliance, and driving customer satisfaction across all the spaces you manage. As an Estate Community Manager, you’ll be entrusted with the entire lifecycle of occupier engagement, from their initial onboarding to maintaining their satisfaction as long-term tenants. You’ll play an instrumental role in ensuring that each building operates efficiently and remains a vibrant, high performing space for its occupants.

Responsibilities:

• You are the Estate Champion! By being an advocate for the occupiers at every step, you'll help the rest of the team keep the customer at the heart of everything.
• Act as the main point of contact for occupiers and property managers, ensuring seamless communication, prompt resolutions and exceptional service across the portfolio.
• Take ownership of the occupier journey, cultivating strong relationships.
• Good interpersonal skills; acting as the main point of contact for customers and property managers across the portfolio.
• Strong operational leadership; able to lead day-to-day management of each centre to the highest standards.
• Lead the day-to-day management of each centre, ensuring that all facilities are operating at their highest standards.
• Health & Safety Legislation Compliance.
• Engaging proactively with the company’s support functions and supply chain.
• Regularly reviewing all building amenities and engaging with occupiers through meetings and surveys to identify changes in requirements.
• Confidence in cost control management and supplier relationships.
• Self-motivated, diligent, enthusiastic and approachable with a strong customer-centric mindset.
• Experience in organising and hosting customer events, networking activities and community engagement initiatives across the estate, with the ability to create positive and memorable customer experiences.
• Monitoring statutory and internal compliance, including meeting company policies and procedures, RICS and ISO standards and any statutory timelines and escalation requirements.
• Effectively manage multiple locations across the estate – maintaining a visible presence and consistent service standards.

The ideal candidate will have 3 years’ experience working in a similar community management or property management role. Please do get in touch with us to hear more.