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For Companies At a Glance
- Tasks: Engage with customers via phone, email, and web chat while providing sales and technical support.
- Company: Join a reputable local business known for its friendly team and great work environment.
- Benefits: Enjoy free parking and comprehensive training in a supportive office setting.
- Why this job: This role offers a chance to develop your customer service skills in a dynamic and buzzing atmosphere.
- Qualifications: Experience in customer service, excellent communication skills, and good IT proficiency are essential.
- Other info: We're looking for friendly individuals ready to start ASAP!
Customer Service Advisor
Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.
Nottingham City Centre Outskirts (near London Road) with free parking
Upto £24,000
Our client is a well established, reputable local business looking to recruit 2 Customer Service Advisors to join a busy and friendly team.
Full time roles based in lovely offices with free parking on the outskirts of Nottingham City Centre.
Responsibilities will include:
* Communicating with customers via phone, email and web chat
* Providing sales and technical support in a busy and buzzy environment
* Taking calls from customers with queries about spare parts – checking availability and costs
* Interacting with both external and internal customers in a timely and effective way in order to provide exceptional customer service
* Updating internal systems
The ideal candidate will have:
* Experience working in a busy customer service environment
* Excellent telephone and communication skills
* High degree of accuracy and attention to detail
* Good IT skills, including Microsoft packages and email
* The ability to easily absorb technical and product information
* Be adaptable and be able to take the initiative
Really great opportunity for a friendly and personable individual to join a busy team in a well known organisation. Comprehensive training provided and we are ideally looking for people to start asap.
Apply now
Customer Service Advisor employer: JR Recruitment
Contact Detail:
JR Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with common customer service scenarios and practice your responses. This will help you feel more confident during the interview when discussing how you would handle various customer interactions.
✨Tip Number 2
Research the company and its products thoroughly. Understanding their offerings will allow you to speak knowledgeably about how you can assist customers, especially regarding spare parts and technical support.
✨Tip Number 3
Prepare examples from your past experience that demonstrate your ability to provide exceptional customer service. Highlight situations where you successfully resolved issues or improved customer satisfaction.
✨Tip Number 4
Showcase your adaptability and initiative during the interview. Be ready to discuss times when you had to think on your feet or take charge in a busy environment, as these traits are highly valued for this role.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Advisor position. Make sure you understand the responsibilities and the skills required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service roles. Be specific about your achievements and how they relate to the responsibilities mentioned in the job description.
Showcase Communication Skills: Since excellent communication skills are crucial for this role, make sure to demonstrate your ability to communicate effectively in your application. Use clear and concise language, and consider including examples of how you've successfully interacted with customers in the past.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements of the job. Mention your adaptability and attention to detail, as these are key traits the employer is looking for. This shows that you have taken the time to understand what they need.
How to prepare for a job interview at JR Recruitment
✨Show Your Communication Skills
Since the role involves communicating with customers via phone, email, and web chat, it's crucial to demonstrate your excellent communication skills during the interview. Practice clear and concise responses, and be ready to showcase how you handle customer queries effectively.
✨Highlight Relevant Experience
Make sure to discuss your previous experience in a busy customer service environment. Share specific examples of how you've successfully managed customer interactions and resolved issues, as this will show that you're well-prepared for the role.
✨Demonstrate Technical Aptitude
The job requires the ability to absorb technical and product information quickly. Be prepared to discuss any relevant IT skills you have, especially with Microsoft packages and email. You might even want to mention any experiences where you had to learn new systems or products rapidly.
✨Emphasize Adaptability and Initiative
In a busy and buzzy environment, being adaptable is key. Share examples of how you've taken the initiative in past roles, whether it was improving a process or helping a colleague. This will show that you can thrive in a dynamic team setting.
