At a Glance
- Tasks: Create a welcoming atmosphere and manage front of house services for guests.
- Company: Leading UK commercial property and asset management firm with a supportive culture.
- Benefits: Competitive salary, full-time hours, and opportunities for personal growth.
- Other info: Dynamic role with opportunities to implement fun initiatives and engage with the community.
- Why this job: Be the heart of the building, making every guest feel valued and at home.
- Qualifications: Experience in customer service and a friendly, approachable attitude.
The predicted salary is between 32000 - 40000 £ per year.
Our client is the UK’s leading specialist in commercial property and asset management. They are also an excellent employer who take fabulous care of their much valued staff.
This is a front of house role that gives the building personality and puts life and soul into everyday occupation for guests, additionally assisting and supporting the Facilities Manager in all aspects of service delivery. The role is full time Monday - Friday. Hours of work 8am - 5pm.
Responsibilities
- Ensuring a warm welcome full of your character for everyone who comes through the doors, forging relationships, remembering names, and implementing little touches that make people smile.
- Owning and embracing the welcome experience and front of house areas, driving standards to make the spaces sparkling, comfortable, welcoming, memorable and useful - whether lobbies, WCs, showers, cycle stores or smokers areas.
- Pursuing outstanding occupier satisfaction in the handling of guests, employees and client events.
- Implementing outstanding reception procedures - call handling, service desk requests, key handling, post and deliveries, bookings of amenity space, problem handling, emergency notifications.
- Reporting service failures to the Help Desk and owning their resolution. Zero tolerance to damage or poor standards.
- Managing and training own cover - ensuring cover upholds the same standards and experience.
- Forging friendly and trusted relationships with the people in the building.
- Regularly reviewing all building amenities and engaging with occupiers through meetings and surveys to identify changes in requirements.
- Identifying initiatives such as lunchtime run or yoga clubs - and promoting local amenities that people should know about.
- Securing a budget to mark seasonal events in style and appropriate to the building and its people.
- Liaising with other GXMs across the network to explore services and amenities offered elsewhere.
- Maintaining the building’s website ensuring content is up to date, and working with appointed design agency to keep it relevant, engaging and offering a great user experience.
- Creating and managing content for the building's social channels on Instagram and LinkedIn.
If you are a resilient and enthusiastic individual eager to grow and develop - with the ability to self-manage and show initiative, then please reach out. We are keen to hear from friendly and approachable candidates with experience working within a similar role.
Guest Experience Manager / Corporate Receptionist in City of London employer: JR Recruitment
As a Guest Experience Manager at our esteemed commercial property and asset management firm in the vibrant London Bridge area, you will thrive in a supportive work culture that prioritises employee well-being and development. With a focus on fostering relationships and enhancing guest experiences, we offer competitive salaries, opportunities for personal growth, and a dynamic environment where your contributions truly matter. Join us to be part of a team that values your input and celebrates your successes in a lively and engaging setting.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Manager / Corporate Receptionist in City of London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and what they stand for. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can showcase your personality and experience in a way that aligns with the Guest Experience Manager role.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a front-of-house role. Make sure you look polished and professional, reflecting the welcoming atmosphere you’ll be creating for guests.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Guest Experience Manager / Corporate Receptionist in City of London
Some tips for your application 🫡
Show Your Personality:This role is all about creating a warm and welcoming atmosphere, so let your personality shine through in your application! Share experiences that highlight your ability to forge relationships and make people smile.
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We want to see how you can bring life and soul to our front of house!
Highlight Relevant Experience:If you've worked in similar roles before, don’t hold back! Talk about your experience with customer service, managing reception procedures, or any initiatives you've led that improved guest satisfaction.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to be our Building Champion!
How to prepare for a job interview at JR Recruitment
✨Show Your Personality
As a Guest Experience Manager, your character is key! Make sure to showcase your warm and friendly nature during the interview. Share personal anecdotes that highlight your ability to forge relationships and create memorable experiences for guests.
✨Know the Space
Familiarise yourself with the building and its amenities before the interview. Be ready to discuss how you would enhance the guest experience in specific areas like the lobby or cycle storage. This shows your proactive approach and genuine interest in the role.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've handled service failures or guest complaints in the past. Highlight your zero-tolerance attitude towards poor standards and how you’ve successfully resolved issues to ensure customer satisfaction.
✨Engage with Current Trends
Stay updated on local events, new shops, and community initiatives that could enhance the guest experience. Bring these ideas to the table during your interview to show that you're not just thinking about the role but also about how to elevate it.
