Introduction
We are looking for a friendly, organised individual to join our office team. You will be the face of the company, liaising with customers, responding to enquiries, answering calls to new and existing customers, resolving issues if they arise. Checking progress of work ensuring customers are given the best customer experience.
About the Employer
A professional plumbing and heating company serving Aylesbury Vale and the surrounding villages, supported by a skilled team of 14 experienced engineers.
What You'll Do
- You will see work through from the initial call to the end of the job, collecting feedback at the end of jobs from customers as well as supporting the directors to run the business smoothly.
- You will need to be confident in speaking on the phone with customers in a friendly and professional manner.
- You must be confident in dealing with urgent situations and prioritising customers and jobs.
- You will need to be organised and able to work under a little pressure.
- To help manage the team of plumbing and heating engineers, organising and managing the diary and appointments and following up on leads.
- Looking at work flow, ensuring engineers have what they need and the routes of their days are planned accurately and efficiently.
- Computer knowledge and experience is crucial in the role as you will be working with a computer system to book appointments, manage the engineers diaries, create quotations and use our company systems.
- You will work alongside a team of plumbing and heating engineers and be supported by our office administrators and the directors of the business in the office.
- A customer service / sales background would be preferable however training will be given.
- There is opportunity for more responsibility and growth within the company as the company expands.
Training Outcome
Option to continue career with JR Plumbing & Heating.
Skills Required
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Reliable
- Good Phone Manner
Qualifications
- Essential - GCSE - English - 4/C Minimum
- Essential - GCSE - Maths - 4/C Minimum
Course Information
Course: Administration assistant (level 2)
Level: 2
Route: Business and administration
Apprenticeship Level: Intermediate
Working Arrangements
Working Week: Monday to Friday, 08:00 - 17:00 or 08:30 - 17:30. One hour for lunch.
Expected Duration: 1 Year
Training Provider: BUCKINGHAMSHIRE COLLEGE GROUP
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Contact Details:
JR PLUMBING AND HEATING SOLUTIONS LIMITED Recruitment Team
