At a Glance
- Tasks: Support the Sales Team by processing applications and providing excellent customer service.
- Company: Join a well-established organisation in Loughborough known for teamwork and improvement.
- Benefits: Competitive salary, in-house training, and opportunities for self-development.
- Other info: Fast-paced environment with a focus on teamwork and professional growth.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Strong admin and customer service skills, with a proactive and organised approach.
The predicted salary is between 25000 - 25000 £ per year.
Duration: Immediate start 6 months fixed term contract
Location: Loughborough
Salary: £25,000 per annum
Hours: 36.25 Monday to Friday
JR Personnel are an employment agency acting on behalf of a client who is looking for a proactive and organised individual to join the Sales Support Team on a 6-month fixed term contract. This role is ideal for a professional with a strong background in administration and customer service who thrives in a fast-paced environment and is passionate about delivering a high standard of service. You will support the processing of applications, ensuring excellent customer outcomes and contributing to efficient daily operations.
The Opportunity: This is an excellent opportunity to work in a long-established Loughborough based organisation who pride themselves on offering excellent customer service, teamwork and continually striving for improvement. They offer great in-house training and self-development as well.
Role profile:
- Produce, prepare and package applications ready for submission to an internal department
- Take a proactive approach in updating customers and finding out progress feedback
- Professional first point of call for all customer initial registration and enquiries
- Excellent customer service skills across all channels
- Build relationships both with clients and colleagues
- Various other duties as and when required
Person profile:
- Self-motivated and keen to improve and help a team from an admin, sales support and service levels
- Good communication skills, both written and verbal
- Experience of working in an environment with lots of telephone interaction
- Team player
- Organised, professional and enthusiastic
Due to the number of responses generated we are unable to get back to every applicant. If you have not heard from us within seven days you will not have been successful on this occasion.
Sales Support Assistant in Loughborough employer: JR Personnel
Join a well-established local business in Loughborough that prides itself on its proactive and professional work culture. As a Property Manager, you'll benefit from a supportive team environment that fosters long-term employee retention and offers opportunities for personal growth. With a focus on client satisfaction and strong team collaboration, this role provides a rewarding career path in the property management sector.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Assistant in Loughborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at JR Personnel. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like JR Personnel before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Support Assistant in Loughborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to JR Personnel:Your cover letter is your chance to shine! Tell us why you want to work at JR Personnel specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at JR Personnel!
How to prepare for a job interview at JR Personnel
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
