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For Companies At a Glance
- Tasks: Manage customer orders and ensure accurate data processing in a fast-paced environment.
- Company: Join a leading company known for excellent customer service and experience.
- Benefits: Competitive salary, potential for permanent position, and full-time hours.
- Other info: Opportunity for growth in a dynamic and supportive team.
- Why this job: Be the first point of contact for customers and make a real difference.
- Qualifications: Experience in administration and customer service with strong attention to detail.
EMPLOYMENT TYPE: Temporary to start, with a view to go Permanent. Full Time in the office.
LOCATION: Loughborough
SALARY: £30,000 - £35,000 dependent on experience
HOURS: Monday to Thursday 8.30am – 5.00pm, Friday 8.30am – 3.30pm
JR Personnel are an employment agency acting on behalf of a client who is looking for an experienced Administrator to work within the customer service department to manage the data processing of orders and picking orders through the stock system to dispatch. This is an involved role and one where you need to be very accurate and precise. So, if you have worked in administration and customer service please apply!
The Opportunity:
Our client is a leader in its industry and is seeking a candidate with knowledge and experience of admin and customer service. This is a temporary role with a view to go into a permanent position within the customer service department to start as soon as possible. As this is working within a retail/manufacturing organisation, similar experience within this arena would certainly be advantageous.
The Company:
Have the opportunity to gain experience within a successful, forward-thinking company who pride themselves on their commitment to providing excellent customer service and customer experience.
KEY SKILLS
- Accurately inputting customer orders, including product codes, pricing, quantities and shipping details from email and web portals
- Confirming pricing, checking inventory availability and producing despatch notes
- Acting as the first point of contact to resolve order-related queries, tracking order status and providing updates
- Working with Account Managers, Project Teams and Warehouse Staff to coordinate shipments and resolve discrepancies
- Maintaining accurate customer information, updating records, and handling back orders
Person profile:
- High level of accuracy and ability to cross check orders to prevent stock, delivery or pricing errors
- Ability to prioritise and manage multiple orders and deadlines efficiently
- Strong verbal and written communication skills for handling customer enquiries and cross departmental teamwork
- High accuracy and speed in typing, ideally experience with CRM or ERP and Microsoft Office (especially Excel).
Due to the number of responses generated we are unable to get back to every applicant. If you have not heard from us within seven days you will not have been successful on this occasion.
Customer Service and Admin in Loughborough employer: JR Personnel
Contact Detail:
JR Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service and Admin in Loughborough
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service and Admin role. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and admin tasks. Think about your past experiences and how they relate to the role. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the position. It keeps you fresh in their minds and shows you’re genuinely interested.
✨Tip Number 4
Apply through our website for the best chance at landing that role! We’re always looking for talented individuals like you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Customer Service and Admin in Loughborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in administration and customer service. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about working with us.
Be Precise and Accurate: Since this role requires a high level of accuracy, make sure your application is free from typos and errors. Double-check everything before hitting send – we appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at JR Personnel
✨Know Your Stuff
Before the interview, make sure you understand the role inside out. Familiarise yourself with the key responsibilities like data processing and order management. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Accuracy
Since this role requires a high level of accuracy, be prepared to discuss your experience with data entry and order management. Bring examples of how you've maintained precision in past roles, and maybe even share a story about how you resolved an order-related issue.
✨Communicate Clearly
Strong communication skills are essential for this job. Practice articulating your thoughts clearly and concisely. You might want to prepare answers to common customer service scenarios, demonstrating how you would handle inquiries or resolve discrepancies.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture or the team you'll be working with. This shows that you're not just interested in the job, but also in how you can fit into their environment and contribute to their success.