At a Glance
- Tasks: Engage with customers, manage transactions, and provide top-notch service in a financial setting.
- Company: Join a well-established financial services organisation in Loughborough.
- Benefits: Enjoy a competitive salary and various benefits discussed at the interview.
- Other info: Full-time role with opportunities for teamwork and personal growth.
- Why this job: Be the face of customer service and make a real difference in people's financial journeys.
- Qualifications: Strong communication skills and attention to detail are essential.
Role: Customer Service Assistant
Duration: Permanent
Location: Loughborough
Salary: £25,000 per annum
Hours: Full Time Monday to Saturday 36.25 hours with Saturdays 9-12 typically working for 2 out of 4 depending on business needs
JR Personnel are an employment agency acting on behalf of a client who is looking for a Customer Service Assistant. The ideal candidate will have been used to working in a customer-facing role. This is not a hybrid role, and you will be required to work in the Loughborough Branch daily to meet and greet customers in the hall and on the counter. You will be required to have skilful conversations about savings, make referrals for financial advice, open new savings accounts and manage savings administration. As well as effectively handle customer money to provide withdrawals and take deposits in cash, cheque, and electronic payment.
The Opportunity:
This is an exciting opportunity to join an established financial services organisation in the heart of Loughborough. Our client offers numerous benefits to be discussed at interview. This role is offered on a full-time basis. Our client is looking for an individual with high motivation and communication skills. You must be passionate about providing excellent customer face-to-face service and be prepared to work closely with others to support the organisation’s aims to continuously improve efficiencies and processes.
Role Profile:
- Provide a professional, effective point of contact for internal and external customers.
- Respond promptly and accurately to customer enquiries and requests.
- To proactively seek, refer and secure sales opportunities.
- Carry out customer requests and transactions.
- To use initiative and take personal responsibility for the achievement of objectives.
- To build effective relationships and work as a team with others.
- Ensure customer accounts are accurately amended and maintained.
- To work flexibly as part of a team and undertake any other duties and provide administrative support to other areas of the business when required.
Person profile:
- Confident and effective communication skills, written and verbal is essential.
- Great attention to detail.
- Excellent organisation skills and able to work effectively under pressure.
- Skilled in Microsoft Office particularly Excel and Word.
Desired criteria:
- Previous Financial Service experience.
Due to the number of responses generated we are unable to get back to every applicant. If you have not heard from us within seven days you will not have been successful on this occasion.
Customer Service Advisor in Loughborough employer: JR Personnel
Join a well-established local business in Loughborough that prides itself on its proactive and professional work culture. As a Property Manager, you'll benefit from a supportive team environment that fosters long-term employee retention and offers opportunities for personal growth. With a focus on client satisfaction and strong team collaboration, this role provides a rewarding career path in the property management sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Loughborough
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like JR Personnel. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Customer Service Advisor in Loughborough
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to JR Personnel.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on JR Personnel's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at JR Personnel
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with JR Personnel.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at JR Personnel will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former JR Personnel employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
