At a Glance
- Tasks: Engage with customers, manage transactions, and provide top-notch service in a financial setting.
- Company: Join a well-established financial services organisation in Loughborough.
- Benefits: Enjoy a competitive salary and various benefits discussed at the interview.
- Other info: Full-time role with opportunities for teamwork and personal growth.
- Why this job: Be the face of customer service and make a real difference in people's financial journeys.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 25000 - 25000 £ per year.
Role: Customer Service Assistant
Duration: Permanent
Location: Loughborough
Salary: £25,000 per annum
Hours: Full Time Monday to Saturday 36.25 hours with Saturdays 9-12 typically working for 2 out of 4 depending on business needs
JR Personnel are an employment agency acting on behalf of a client who is looking for a Customer Service Assistant. The ideal candidate will have been used to working in a customer-facing role. This is not a hybrid role, and you will be required to work in the Loughborough Branch daily to meet and greet customers in the hall and on the counter. You will be required to have skilful conversations about savings, make referrals for financial advice, open new savings accounts and manage savings administration. As well as effectively handle customer money to provide withdrawals and take deposits in cash, cheque, and electronic payment.
The Opportunity:
This is an exciting opportunity to join an established financial services organisation in the heart of Loughborough. Our client offers numerous benefits to be discussed at interview. This role is offered on a full-time basis. Our client is looking for an individual with high motivation and communication skills. You must be passionate about providing excellent customer face-to-face service and be prepared to work closely with others to support the organisation’s aims to continuously improve efficiencies and processes.
Role Profile:
- Provide a professional, effective point of contact for internal and external customers.
- Respond promptly and accurately to customer enquiries and requests.
- To proactively seek, refer and secure sales opportunities.
- Carry out customer requests and transactions.
- To use initiative and take personal responsibility for the achievement of objectives.
- To build effective relationships and work as a team with others.
- Ensure customer accounts are accurately amended and maintained.
- To work flexibly as part of a team and undertake any other duties and provide administrative support to other areas of the business when required.
Person profile:
- Confident and effective communication skills, written and verbal is essential.
- Great attention to detail.
- Excellent organisation skills and able to work effectively under pressure.
- Skilled in Microsoft Office particularly Excel and Word.
Desired criteria:
- Previous Financial Service experience.
Due to the number of responses generated we are unable to get back to every applicant. If you have not heard from us within seven days you will not have been successful on this occasion.
Customer Service Advisor in Loughborough employer: JR Personnel
Join a well-established local business in Loughborough that prides itself on its proactive and professional work culture. As a Property Manager, you'll benefit from a supportive team environment that fosters long-term employee retention and offers opportunities for personal growth. With a focus on client satisfaction and strong team collaboration, this role provides a rewarding career path in the property management sector.
