Sales Office Supervisor in Leicester

Role: Sales Office Supervisor Location: Leicester Reference: PV11281 Duration: Fixed term Contract Permanent to start in November Salary: £28,000 - £30,000 Hours: Monday to Friday, 8.30am to 5.00pm JR Personnel are an employment agency acting on behalf of a client who is looking for an excellent Office Supervisor – this a quick start due to the fact it is a contract role - start date is in November 2026. We are looking for a customer service and internal sales professional who will act as the main driver of the customer service teams – you will be responsible for supervising it and ensuring the monitoring of targets and meeting KPIs with the customer service levels. We are looking for a commercially minded person who excels at building relationships. You must be proactive and results driven and someone who enjoys success. The Opportunity: Our client is a privately owned company who is renowned for excellence. Role profile, duties include but are not limited to: * Train, motivate, appraise and manage the internal sales and customer service teams * Ensure everyone is updated on product knowledge and pricing * Report on credits * Investigate credits * Ensure KPI targets are hit for both orders and emails * Monitor stock levels and availability * Train and monitor staff on all levels of service to keep a high standard at all times * Monitor sales performance and activity * Answer calls and deal with customers * Process all admin required * Hold appraisals for teams * Lot of ad hoc tasks Essential Criteria: * Supervisory experience * Full UK Driving licence * Exceptional people skills and professionalism * Effective oral and written communication skills in English * Strong IT skills * Sound analytical & problem-solving skills * Experience of in-house systems Due to the number of responses generated we are unable to get back to every applicant. If you have not heard from us within seven days you will not have been successful on this occasion