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- Tasks: Be the go-to person for customer inquiries and support.
- Company: Join a leading local business known for teamwork and integrity.
- Benefits: Enjoy competitive pay, generous holidays, and free onsite parking.
- Why this job: Work in a friendly environment where your contributions truly matter.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Full-time hours with a supportive team atmosphere.
TITLE: Customer Support Advisor
Want to apply Read all the information about this position below, then hit the apply button.
JOB REF: PV11202
EMPLOYMENT TYPE: Permanent
LOCATION: Based in the office in the Beaumont Leys/Glenfield area
SALARY: £22,750
HOURS: 8.30am – 5pm/9am – 5pm Monday to Thursday and 8.30am – 1.30pm Friday with a 30mins lunch
CAR PARKING: Onsite
JR Personnel are an employment agency acting on behalf of a client who is looking for a Customer Support Advisor to join their small, friendly Customer Support team on a full time, permanent basis.
The Company: Our client is a world leader in its field but remains a local, independent business in the heart of Leicestershire with a focus on offering excellent customer service in an environment which prides itself on teamwork and integrity.
The ideal candidate will already have some Customer Support experience with the ability to communicate at a high level in person, over the phone and via email. You will be happy to work closely with all departments of the business and be a multi-faceted employee.
Why join this client: This is an excellent opportunity to work in a full time, permanent position as a Customer Support Advisor within an inclusive and friendly local business. Our client offers a competitive holiday package, free on-site parking amongst other generous benefits.
ROLE PROFILE:
* Act as first point of contact for all customer enquiries ensuring all communications are dealt with promptly
* Offer advice to customers regarding products
* Liaise with other departments to resolve queries and identify potential issues
* Raise credits and FOC replacements for products when required
* Create stocklist and purchase reports when requested
* Enter orders on to the bespoke system
* Produce invoices when required
* Oversee and maintain stock levels for general stationery etc.
* Various other duties as and when required
PERSON PROFILE:
* Highly organised with a natural ability to prioritise
* Great telephone manner with excellent interpersonal & communication skills
* Ability to manage own workload as well as working as part of a team
ESSENTIAL CRITERIA:
* Good admin and customer service experience
* Used to dealing with customers
* Competent level of MS Office
* A good level of English
* Excellent grammar
* Excellent attention to detail required
DESIRED CRITERIA:
* Own transport
Due to the number of responses generated, we are unable to get back to every applicant. If you have not heard from us within 7 days you have not been successful on this occasion
Customer Support Advisor employer: JR Personnel
Contact Detail:
JR Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor
✨Tip Number 1
Familiarize yourself with the company's products and services. Understanding what they offer will help you provide better support and demonstrate your commitment to customer service during the interview.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since this role requires excellent interpersonal skills, being able to convey information clearly and effectively will set you apart.
✨Tip Number 3
Showcase your organizational skills by preparing examples of how you've managed your workload in previous roles. This will highlight your ability to prioritize tasks effectively, which is crucial for this position.
✨Tip Number 4
Research common customer support scenarios and think about how you would handle them. Being prepared with solutions or approaches to potential issues can demonstrate your proactive attitude and problem-solving skills.
We think you need these skills to ace Customer Support Advisor
Some tips for your application 🫡
Understand the Role: Make sure to read the job description thoroughly. Understand the key responsibilities and the skills required for the Customer Support Advisor position, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous customer support experience you have. Mention specific examples where you successfully handled customer inquiries or resolved issues.
Showcase Communication Skills: Since excellent communication is crucial for this role, provide examples of how you've effectively communicated with customers in the past, whether in person, over the phone, or via email.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A well-written application reflects your attention to detail, which is essential for the role.
How to prepare for a job interview at JR Personnel
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous customer support roles. Highlight specific examples where you successfully resolved customer issues or improved their experience, as this will demonstrate your capability in handling similar situations.
✨Demonstrate Strong Communication Skills
Since the role requires excellent communication skills, practice articulating your thoughts clearly. You might be asked to role-play a customer interaction, so be ready to showcase your telephone manner and email etiquette.
✨Emphasize Teamwork and Collaboration
The company values teamwork, so share experiences where you worked effectively within a team. Discuss how you liaised with other departments to resolve queries, as this aligns with the job's requirements.
✨Prepare for Administrative Questions
Given the administrative aspects of the role, brush up on your MS Office skills and be ready to discuss your organizational strategies. You may be asked how you prioritize tasks or manage your workload, so have examples ready.
