At a Glance
- Tasks: Lead and inspire a customer service team while maximising sales opportunities.
- Company: Join a privately owned company known for its excellence in the industry.
- Benefits: Enjoy a competitive salary, Monday to Friday hours, and a supportive work environment.
- Why this job: This role offers growth, teamwork, and the chance to make a real impact.
- Qualifications: 2 years in a supervisory role and 1 year in customer service required.
- Other info: Experience in manufacturing or construction is a plus; own transport preferred.
The predicted salary is between 30400 - 42000 £ per year.
Role: Customer Service Team Leader
Location: Loughborough
Reference: PV11229
Duration: Permanent
Salary: Up to £38,000 per annum
Hours: Monday to Friday, 8.30am to 5pm (37.5 Hours)
JR Personnel are an employment agency acting on behalf of a client who is looking for an experienced Team Leader to supervise and motivate the customer service team on a day to day basis.
The Opportunity: Our client is a privately owned company who is renowned for excellence. This would suit someone who is used to managing staff from a manufacturing or construction industry environment, rather than a call centre. The successful candidate also needs to come from a sales background and be able to negotiate and up-sell products.
Role profile, duties include but are not limited to:
- Manage motivate and develop a customer services team.
- Assist CSM in delivery and maintenance of a proactive approach, maximising sales opportunities.
- Assist the CSM to ensure all orders, quotes, telephone enquiries, despatches and invoices are processed accurately within agreed service levels.
- Assist in producing monthly report figures based on department performance.
- Deputise for the Customer Operations & Logistics Manager where appropriate.
- Ensure department is effectively resourced.
Essential Criteria:
- 2 yrs experience in a supervisory position.
- 1 year experience in a customer service office environment.
- Knowledge and experience of specification process ideally within the construction industry.
- Experience in Microsoft Office including Word, Excel and Outlook
Desired criteria:
- Own transport
- Manufacturing or construction environment background
Due to the number of responses generated we are unable to get back to every applicant. If you have not heard from us within seven days you will not have been successful on this occasion.
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Customer Service Team Leader employer: JR Personnel
Contact Detail:
JR Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Familiarise yourself with the construction and manufacturing industries. Understanding the specific challenges and dynamics of these sectors will help you demonstrate your relevant experience during interviews.
✨Tip Number 2
Prepare examples of how you've successfully motivated and developed a team in previous roles. Be ready to discuss specific strategies you used to enhance team performance and morale.
✨Tip Number 3
Brush up on your sales techniques, especially around negotiation and upselling. Being able to articulate your approach to maximising sales opportunities will set you apart from other candidates.
✨Tip Number 4
Showcase your proficiency in Microsoft Office, particularly Excel. Be prepared to discuss how you've used these tools to analyse data or produce reports in your previous roles.
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your supervisory experience and any relevant background in customer service, particularly within manufacturing or construction. Use specific examples to demonstrate your leadership skills and sales achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for the role. Emphasise your ability to manage and develop teams, as well as your experience in maximising sales opportunities. Mention how your background aligns with the company's values.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office and any other relevant software. If you have experience with the specification process in the construction industry, make sure to include that as well.
Follow Up: After submitting your application through our website, consider sending a polite follow-up email after a week. This shows your enthusiasm for the position and keeps you on their radar.
How to prepare for a job interview at JR Personnel
✨Showcase Your Leadership Skills
As a Customer Service Team Leader, it's crucial to demonstrate your ability to manage and motivate a team. Prepare examples from your past experiences where you successfully led a team, resolved conflicts, or improved team performance.
✨Highlight Your Sales Experience
Since the role requires a background in sales, be ready to discuss your experience in negotiating and upselling products. Share specific instances where you achieved sales targets or implemented strategies that increased revenue.
✨Familiarise Yourself with the Industry
Understanding the construction or manufacturing industry is essential for this position. Research common challenges and trends in these sectors, and be prepared to discuss how your knowledge can benefit the company.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios related to customer service challenges and how you would handle them, especially in a supervisory context.