At a Glance
- Tasks: Provide exceptional customer service and support in a friendly team environment.
- Company: Join a leading global organisation with a collaborative culture.
- Benefits: Competitive salary, career progression, and a supportive work atmosphere.
- Other info: Dynamic role with opportunities for growth and learning.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Previous customer service experience and strong communication skills.
The predicted salary is between 24000 - 25000 £ per year.
TITLE: Customer Service Advisor
Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.
JOB REF: 11276
EMPLOYMENT TYPE: Permanent
LOCATION: Leicester
SALARY: £26,000 - £28,000 per annum
HOURS: Full time 37.5 hours Mon to Thurs 8.30am – 5pm Fri 8.30am – 3.45pm
JR Personnel are an employment agency acting on behalf of a client who is looking for an outstanding customer service professional to start as soon as possible. This is a brilliant role to suit someone who has relevant customer service experience within an office. There will be room for progression over time. You must have some customer service work experience and show that you have exceptional customer service skills. Our client delivers a positive customer service experience at every stage from quotation to delivery. It is a lovely place to work, within a very friendly and supportive team who all work towards to same goals.
The Company:
One of the world's leading providers in its field, it also develops, manufactures and sells equipment and consumables.
Size:
A true global organisation employing around over 3000.
Why join:
A collaborative working culture ensures a progressive forward-thinking environment, which makes employees feel they are at the heart of a groundbreaking organisation. xgikmsk
Role profile:
- Order processing
- Tracking shipments
- Arranging returns
- Producing quotes
- Data entry and maintaining accurate records onto the IT system
- Dealing with phone enquiries
- Resolving complex issues
- Looking into available stock
- Asking for prices and going back to clients
- Lots of customer contact which is mainly email based but some telephone work too
- Arranging travel for team members
- Lots of ad hoc admin duties
Person profile:
- Previous customer service experience
- Ability to build and maintain customers
- Excellent written and verbal communication skills
- A positive and helpful attitude, with a willingness to learn
- Must have excellent prioritisation skills, and be able to respond quickly to changing needs and demands
- Someone who is confident, has excellent time management, organisational skills, good attention to detail and a passion about giving a great customer experience
Due to the number of responses generated we are unable to get back to every applicant. If you have not heard from us within seven days you will not have been successful on this occasion
Customer Service Advisor in Leicester employer: JR Personnel
Join a well-established local business in Loughborough that prides itself on its proactive and professional work culture. As a Property Manager, you'll benefit from a supportive team environment that fosters long-term employee retention and offers opportunities for personal growth. With a focus on client satisfaction and strong team collaboration, this role provides a rewarding career path in the property management sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even friends who might know someone at the company. A personal introduction can make all the difference in getting noticed.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Understand their customer service philosophy and think of examples from your experience that align with their values. This shows you’re genuinely interested!
✨Tip Number 3
Practice your communication skills! Since this role involves a lot of customer contact, being able to articulate your thoughts clearly and confidently is key. Try mock interviews with friends or family to get comfortable.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can keep you fresh in their minds. Plus, it shows you’re proactive and keen on the position.
We think you need these skills to ace Customer Service Advisor in Leicester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant customer service experience. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Show Off Your Communication Skills:Since this role involves a lot of customer contact, it’s crucial to demonstrate your excellent written and verbal communication skills. Use clear and concise language in your application to reflect this.
Be Positive and Helpful:We’re looking for someone with a positive attitude and a willingness to learn. Make sure your application reflects your enthusiasm for providing great customer service and your ability to handle challenges.
Apply Through Our Website:To make sure your application gets noticed, apply directly through our website. It’s the best way for us to receive your details and keep track of your application!
How to prepare for a job interview at JR Personnel
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss your previous experiences and how you handled specific situations. Think of examples where you went above and beyond for a customer, as this will show your commitment to providing exceptional service.
✨Showcase Your Communication Skills
Since this role involves a lot of written and verbal communication, practice articulating your thoughts clearly. You might want to prepare answers to common interview questions and even rehearse them with a friend. This will help you feel more confident and ensure you convey your ideas effectively.
✨Demonstrate Your Problem-Solving Abilities
Be prepared to discuss how you've resolved complex issues in the past. Think of specific examples where you identified a problem, took action, and achieved a positive outcome. This will highlight your ability to think on your feet and provide solutions, which is crucial for a Customer Service Advisor.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, what a typical day looks like, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
