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For Companies At a Glance
- Tasks: Engage with customers through calls and emails, ensuring top-notch service.
- Company: Join a dynamic team focused on delivering exceptional customer experiences.
- Benefits: Enjoy flexible work options and competitive salaries based on experience.
- Why this job: Be part of a supportive culture that values teamwork and personal growth.
- Qualifications: Strong communication skills and IT literacy, especially in Microsoft Office and CRM systems.
- Other info: Local candidates in Loughborough are encouraged to apply for exciting opportunities.
The predicted salary is between 28800 - 43200 £ per year.
We are always interested in hearing from candidates with experience in office based Customer Services on both a temporary and permanent basis. Some key skills to succeed in a customer service based role are:
- Excellent communication skills, both written and verbal
- Fully IT Literate – particularly with Microsoft Office and CRM systems
- Confident answering a high volume of incoming calls and emails
- Dedicated to providing a high level of Customer Service at all times
- Happy to work towards individual and team targets
If you are local to the Loughborough area and would like to hear about upcoming Customer Service based positions, apply today! Salaries are dependent on experience and the nature of the role.
Customer Service employer: JR Personnel
Contact Detail:
JR Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them effectively. This will not only boost your confidence but also prepare you for potential questions during the interview.
✨Tip Number 2
Brush up on your IT skills, especially with Microsoft Office and CRM systems. Consider taking a quick online course or tutorial to ensure you're comfortable using these tools, as they are crucial in a customer service role.
✨Tip Number 3
Practice your communication skills by engaging in conversations with friends or family. Focus on being clear and concise, as well as actively listening to others, which is key in a customer service environment.
✨Tip Number 4
Research common customer service metrics and targets. Understanding what success looks like in this field will help you demonstrate your commitment to achieving both individual and team goals during the interview.
We think you need these skills to ace Customer Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer service. Emphasise your communication skills and any specific achievements that demonstrate your ability to handle high volumes of calls and emails.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention your familiarity with Microsoft Office and CRM systems, and explain how you can contribute to the team's success by meeting targets.
Showcase Your Skills: In your application, clearly outline your IT literacy and any specific software you are proficient in. Provide examples of how you've used these skills in previous roles to enhance customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at JR Personnel
✨Showcase Your Communication Skills
Since excellent communication is key in customer service, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with customers in the past, both verbally and in writing.
✨Demonstrate IT Proficiency
Be ready to discuss your experience with Microsoft Office and any CRM systems you've used. You might even want to mention specific tasks you've accomplished using these tools to show your competence.
✨Prepare for High-Volume Scenarios
Expect questions about handling a high volume of calls and emails. Think of situations where you successfully managed multiple inquiries and how you prioritised tasks to maintain service quality.
✨Emphasise Teamwork and Targets
Customer service roles often involve working towards targets. Be prepared to talk about your experience in team settings and how you contributed to achieving goals, highlighting your dedication to providing excellent service.
