At a Glance
- Tasks: Create amazing experiences for tenants and build a vibrant community at JQ Modern.
- Company: Join JQ Modern, a premium office space in Birmingham's Jewellery Quarter.
- Benefits: Competitive salary, supportive team, and the chance to shape tenant experiences.
- Other info: Opportunity to grow in a fun, people-focused environment.
- Why this job: Be the heart of a dynamic workspace and connect with diverse people every day.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 28000 - 28000 £ per year.
Location: JQ Modern, 120 Vyse Street, Birmingham | Type: Full-Time, On-Site | Salary: £24,000 – £28,000 per annum
About JQ Modern
JQ Modern is a premium, multi-occupier office building in the heart of Birmingham’s iconic Jewellery Quarter. We provide flexible, high-quality workspace to a vibrant community of businesses, and we pride ourselves on creating an environment where people genuinely love to come to work. Our occupiers are at the centre of everything we do.
The Role
We are looking for a warm, enthusiastic and highly organised Community Liaison & Tenant Experience Co-ordinator to be the beating heart of JQ Modern. This is a hands-on, front-facing role — you will be the first point of contact for our occupiers and the person who makes the building feel like more than just an office. You will be responsible for ensuring every person who walks through our doors has an exceptional experience, from welcoming new tenants to organising events that bring the community together. No two days will be the same.
Key Responsibilities
- Occupier Welcome & Move-In
- Meet and greet building occupiers and visitors, creating a warm and professional first impression
- Support new tenants through the move-in process, including arranging access keys and fobs
- Conduct building walk-arounds with incoming occupiers to familiarise them with facilities and amenities
- Carry out pre-move-in unit checks to ensure spaces are presented to the highest standard
- Day-to-Day Occupier Relations
- Act as the primary point of contact for occupier queries, requests and complaints, resolving issues promptly and professionally
- Build strong, ongoing relationships with all building occupiers to foster a positive community atmosphere
- Manage meeting room bookings and ensure communal spaces are well-maintained and ready for use
- Carry out regular communal area checks and building walks to uphold building standards
- Events & Community Building
- Plan, budget and deliver a programme of events designed to engage and delight our occupier community
- Source suppliers, manage logistics and oversee events from concept through to completion
- Gather feedback and continually improve the events offering to reflect occupier interests
- Building Operations Support
- Provide reception cover as required, maintaining a welcoming front-of-house presence
- Liaise with the Maintenance team to co-ordinate repairs, reporting issues and following up on resolution
- Support the Sales & Marketing team with promotional activities and prospective tenant viewings
- Actively promote JQ Modern as a workplace destination within the Jewellery Quarter community
What We’re Looking For
We want someone who genuinely loves people and takes pride in creating brilliant experiences. The ideal candidate will bring:
- Good communication skills — clear, confident and personable, whether face-to-face, by phone or in writing
- A natural ability to connect with people
- Strong organisational skills, able to manage priorities and deadlines
- A proactive, can-do attitude
- A desire to deliver outstanding customer service
- A professional and approachable manner
Desirable Experience
- Previous experience in a hospitality, property, co-working, events or customer-facing environment
- Experience planning and delivering events, even at a small scale
- Familiarity with building management or facilities environments
What We Offer
- A varied, people-centred role at one of Birmingham’s most characterful office buildings
- A supportive and close-knit team with a commitment to doing things well
- The opportunity to shape and grow the occupier experience at JQ Modern
- A role where your personality and ideas genuinely make a difference
To apply, please send your CV and a brief covering note to the JQ Modern management team.
JQ Modern • 120 Vyse Street, Birmingham • Jewellery Quarter
Community Liaison & Tenant Experience Co-ordinator in Birmingham employer: JQ Modern
At JQ Modern, we pride ourselves on fostering a vibrant and inclusive work environment in the heart of Birmingham's Jewellery Quarter. As a Community Liaison & Tenant Experience Co-ordinator, you'll be part of a supportive team dedicated to creating exceptional experiences for our occupiers, with opportunities for personal growth and the chance to shape our community events. Join us in a role where your enthusiasm and creativity will truly make a difference in a characterful office space that people love to come to every day.
StudySmarter Expert Advice🤫
We think this is how you could land Community Liaison & Tenant Experience Co-ordinator in Birmingham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
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Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like JQ Modern. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to JQ Modern
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We think you need these skills to ace Community Liaison & Tenant Experience Co-ordinator in Birmingham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about JQ Modern and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at JQ Modern
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
