At a Glance
- Tasks: Design user-centred experiences for complex workflows in a dynamic banking environment.
- Company: Join J.P. Morgan, a global leader in financial services with a focus on innovation.
- Benefits: Competitive salary, diverse workplace, and opportunities for professional growth.
- Other info: Work in a supportive team that values diversity and inclusion.
- Why this job: Make a real impact by shaping user experiences in a leading financial institution.
- Qualifications: 5+ years of UX/Product Design experience and strong collaboration skills.
The predicted salary is between 80000 - 120000 £ per year.
As a User Experience Designer, Vice President in the Commercial & Investment Bank, Trade & Working Capital, you will design and deliver user-centred experiences for complex enterprise workflows. You’ll work end-to-end—from discovery and qualitative interviews to interaction design, UI, prototyping, and shipped outcomes—partnering with Product Managers, Engineers, and design peers. This is an individual contributor role with no direct reports. You will lead by influence within a cross-functional pod, setting direction and quality while remaining deeply hands‑on.
Job Responsibilities
- Own end-to-end user experience design for priority Trade & Working Capital journeys, from problem framing through final UI and post-launch iteration.
- Plan, conduct, and synthesise qualitative research interviews (user/stakeholder interviews, concept evaluations); translate insights into clear design opportunities and requirements.
- Create journey maps and service flows, define information architecture, and design interaction models that reduce complexity for expert users.
- Produce wireframes, high-fidelity designs, and interactive prototypes; iterate quickly based on feedback, usability testing, and data.
- Partner with Engineering to ensure feasible implementation, high-quality execution, and strong UX details (states, errors, empty states, edge cases).
- Contribute to our Trade & Working Capital digital experience vision, roadmap, prioritisation, and planning with PM/Engineering; advocate for user outcomes with evidence.
- Raise quality through critique and design reviews; provide guidance to more junior and/or external designers through feedback and lightweight mentoring.
Required Qualifications, Capabilities, And Skills
- 5+ years of UX/Product Design experience (or equivalent expertise) delivering shipped work on complex products.
- Demonstrated ability to run qualitative interviews and synthesise findings into insights, journey implications, and design direction.
- Strong skills in interaction design, information architecture, and UI craft; able to handle complex, data-heavy enterprise workflows.
- Strong design direction, collaboration and facilitation skills with product and engineering; able to drive alignment and decision‑making in ambiguity.
- Excellent communication and executive‑ready storytelling: can present work, rationale, and trade‑offs succinctly.
- Technical literacy to design within constraints (component-based UI, platform considerations, integration constraints); able to work effectively with engineers.
Preferred Qualifications, Capabilities, And Skills
- Experience in Trade Finance / Working Capital / Treasury / Payments / Commercial Banking / Transaction Banking / Consumer Banking or similar regulated enterprise domains.
- Familiarity contributing to or evolving a design system.
- Accessibility and inclusive design advocacy (plus).
- Proficiency in Figma and modern prototyping workflows.
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
About The Team
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
User Experience Designer, Vice President employer: JPMorganChase
At J.P. Morgan, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a User Experience Designer, Vice President, you will have the opportunity to lead impactful design projects within a global leader in financial services, while benefiting from a commitment to diversity, inclusion, and professional growth. Our supportive environment encourages continuous learning and mentorship, ensuring that your contributions are valued and recognised as we work together to shape user-centred experiences in complex enterprise workflows.
StudySmarter Expert Advice🤫
We think this is how you could land User Experience Designer, Vice President
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your portfolio! Make sure it’s up-to-date and highlights your best work. When you get the chance, walk potential employers through your design process and the impact of your projects.
✨Tip Number 3
Prepare for interviews by practising common UX questions and scenarios. Think about how you’d tackle complex workflows and be ready to discuss your design decisions with confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace User Experience Designer, Vice President
Some tips for your application 🫡
Show Your Passion for User Experience:When you're writing your application, let your enthusiasm for user experience design shine through. Share specific examples of projects you've worked on that demonstrate your ability to create user-centred designs, especially in complex workflows.
Tailor Your Application:Make sure to customise your application to reflect the job description. Highlight your experience with qualitative research, interaction design, and collaboration with cross-functional teams. We want to see how your skills align with what we're looking for!
Be Clear and Concise:In your written application, clarity is key. Use straightforward language to explain your design process and decision-making. Remember, we appreciate a well-structured narrative that showcases your thought process and problem-solving abilities.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at JPMorganChase
✨Know Your User-Centred Design
Make sure you brush up on user-centred design principles. Be ready to discuss how you've applied these in your previous roles, especially in complex enterprise workflows. Highlight specific projects where your designs improved user experience.
✨Showcase Your Research Skills
Prepare to talk about your experience with qualitative research interviews. Have examples ready of how you've synthesised findings into actionable insights and design opportunities. This will demonstrate your ability to translate user needs into effective design solutions.
✨Master the Art of Prototyping
Familiarise yourself with Figma and modern prototyping workflows. Be prepared to discuss how you've used these tools to create wireframes and high-fidelity designs. Share examples of how you've iterated based on feedback and usability testing.
✨Communicate Like a Pro
Practice your storytelling skills! You’ll need to present your work and rationale clearly. Think about how you can succinctly explain your design decisions and trade-offs, especially when collaborating with product managers and engineers.
