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For Companies At a Glance
- Tasks: Lead tech support to ensure smooth operations and tackle challenges head-on.
- Company: Join J.P. Morgan, a global leader in financial services with a diverse workforce.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Collaborative team environment with a focus on innovation and career advancement.
- Why this job: Make a real impact by ensuring stability in high-stakes environments.
- Qualifications: Experience in IT troubleshooting and strong communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
Overview
As a Technology Support Lead in Commercial & Investment Bank, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm\’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.
Job responsibilities
- Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
- Supports the day-to-day maintenance of the firm\’s systems to ensure operational stability and availability
- Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
- Identity issues for escalation and communication, and provide solutions to the business and technology stakeholders
- Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure.
Required qualifications, capabilities, and skills
- Experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Knowledge of front office trading applications and EMEA Equities markets
- Experience in Incident and Problem management
- Strong communication skills to translate technical language into meaningful business impact statements
- Working knowledge in one or more general purpose programming languages (Unix Shell, Python) plus an interest in learning other coding languages and skills as needed
- Have an understanding of the Agile methodology
- Have ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
- Demonstrates knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
- Experience in observability and monitoring tools and techniques
- Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Preferred qualifications, capabilities, and skills
- Experience with one or more general purpose programming languages and/or automation scripting
- Working understanding of public cloud
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world\’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants\\\’ and employees\\\’ religious practices and beliefs, as well as mental health or physical disability needs. We will provide more information about requesting an accommodation in the FAQs.
About the Team
J.P. Morgan\’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
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Technology Support Lead employer: JPMorganChase
Contact Detail:
JPMorganChase Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technology Support Lead
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! If you’ve got experience with troubleshooting or programming, consider creating a portfolio or a GitHub page. It’s a great way to demonstrate what you can do beyond just words on a CV.
✨Tip Number 3
Prepare for the interview like it’s the big game! Research the company and its tech stack, and be ready to discuss how your experience aligns with their needs. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Technology Support Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Technology Support Lead role. Highlight your experience with troubleshooting and maintaining IT services, especially in relation to front office trading applications and EMEA Equities markets.
Craft a Compelling Cover Letter: Use your cover letter to showcase your critical thinking skills and how you've successfully navigated complex situations in the past. This is your chance to show us how you can translate technical jargon into meaningful business impact.
Show Off Your Skills: Don’t forget to mention your programming knowledge and any experience with observability tools. If you’ve got a knack for Agile methodologies or ITIL processes, let us know! We love seeing candidates who are eager to learn and grow.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at JPMorganChase
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of front office trading applications and EMEA Equities markets. Being able to discuss specific technologies and how they relate to the role will show that you're not just familiar with the basics, but that you can dive deep into the technical aspects.
✨Showcase Your Problem-Solving Skills
Prepare examples of past incidents where you identified and resolved issues effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your critical thinking and troubleshooting abilities in real-world scenarios.
✨Communicate Clearly and Confidently
Since strong communication skills are essential, practice translating complex technical jargon into simple terms. This will demonstrate your ability to bridge the gap between technology and business stakeholders, making you a valuable asset to the team.
✨Familiarise Yourself with Agile and ITIL
Understanding Agile methodology and ITIL processes is crucial for this role. Be ready to discuss how you've applied these frameworks in previous positions or how you plan to implement them in your work. This shows that you’re not only technically savvy but also aligned with industry best practices.