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For Companies At a Glance
- Tasks: Advocate for customers and improve their experience through data analysis and collaboration.
- Company: Join J.P. Morgan, a global leader in financial services with a focus on innovation.
- Benefits: Enjoy competitive pay, diverse work culture, and opportunities for professional growth.
- Why this job: Make a real impact on millions of customers while shaping the future of customer experience.
- Qualifications: 3+ years in user experience or service design, with strong stakeholder management skills.
- Other info: Be part of a diverse team that values inclusion and personal development.
The predicted salary is between 36000 - 60000 £ per year.
Advocate for customers across the UK by leveraging your customer experience skills, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations. As a Senior CX Associate in the UK Market Team, you will identify opportunities to improve the lives of millions of customers while delivering for the business at every turn. You’ll have the chance to lead projects that use commercial and customer insights to drive forward propositional change. Supported by user research and customer feedback, you’ll fuel the creation of innovative experiences and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our customer experience and ongoing success.
Responsibilities
- Partners with the Customer Experience Lead to identify new opportunities that reflect the needs of our customers and the market through data analysis, competitor and customer research.
- Works alongside our Design, Content and User Research teams to shape emerging propositions.
- Analyzes, tracks, and evaluates metrics from across the business to identify opportunities, strengthen business cases.
- Collaborate with stakeholders and product partners to integrate customer-centric decision-making and develop experience-led metrics.
- Partner with Product, Design, Engineering, Operations, Customer Support, Risk & Compliance, Legal, and Data to shape end‑to‑end service experiences across channels and touchpoints.
Qualifications
- 3+ years of experience or equivalent expertise in a user experience, service design or product manager role.
- Proficient knowledge of the product development life cycle.
- Experience in managing stakeholders and building relationships.
- Developing knowledge of data analytics and data literacy.
We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
Senior Customer Experience Associate employer: JPMorganChase
Contact Detail:
JPMorganChase Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Experience Associate
✨Tip Number 1
Network like a pro! Reach out to current employees at J.P. Morgan or in the financial services sector. Use LinkedIn to connect and ask for informational chats. It’s all about making those connections that can help you get your foot in the door.
✨Tip Number 2
Prepare for interviews by diving deep into customer experience trends and metrics. Be ready to discuss how you've used data to drive decisions in past roles. Show us you know your stuff and can advocate for customers effectively!
✨Tip Number 3
Don’t just apply anywhere; apply through our website! Tailor your application to highlight your experience in user experience and service design. We want to see how you can bring value to our team and improve customer experiences.
✨Tip Number 4
Follow up after interviews with a thank-you note. Mention something specific from your conversation to remind them of your fit for the role. It shows your enthusiasm and keeps you top of mind as they make their decision.
We think you need these skills to ace Senior Customer Experience Associate
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let your enthusiasm for customer experience shine through. Share specific examples of how you've improved customer journeys in the past and how you can bring that passion to our team.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the skills and experiences mentioned in the job description. Highlight your data analysis skills and any relevant projects that align with what we’re looking for.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our innovative team!
How to prepare for a job interview at JPMorganChase
✨Know Your Customer Insights
Before the interview, dive deep into understanding customer experience metrics and insights relevant to the role. Familiarise yourself with common pain points customers face in the financial sector and think about how you can advocate for them.
✨Showcase Your Collaboration Skills
This role involves working closely with various teams. Be ready to share examples of past collaborations, highlighting how you’ve successfully partnered with design, product, or engineering teams to enhance customer experiences.
✨Prepare for Data-Driven Discussions
Brush up on your data analytics skills! Be prepared to discuss how you've used data to identify opportunities or improve services in previous roles. Think of specific metrics you've tracked and how they influenced decision-making.
✨Demonstrate Your Stakeholder Management Experience
Stakeholder management is key in this position. Prepare to talk about how you've built relationships with stakeholders in the past, and be ready to discuss strategies you used to align their needs with customer-centric solutions.
