Senior Associate Control Manager - ICB Investments

Are you ready to make a meaningful impact in a dynamic, global environment? Join JPMorgan Chase's International Consumer Banking Personal Investments team, where you will help shape the future of our Investments proposition. You will grow your career alongside a diverse, innovative group, mastering new skills and contributing to a culture that values teamwork, creativity, and continuous improvement. Here, you are empowered to add value from day one and help us build a resilient, forward-thinking business.

As a Senior Associate Control Manager within the Investment Product Control Management team, you will play a pivotal role in proactively managing operational risks and supporting the expansion of our product offerings. You will collaborate with cross‑disciplinary teams to identify and address emerging risks, ensuring our business remains strong and resilient. You will foster a people‑first culture, championing innovation and inclusivity while helping us deliver best‑in‑class solutions to our customers and communities. In this role, you will be at the heart of our efforts to grow responsibly and drive positive change.

Job responsibilities

• Design and implement control frameworks to ensure compliance with regulatory requirements and internal policies.
• Collaborate with product development teams to identify and mitigate risks associated with new and existing Investments products.
• Conduct comprehensive risk assessments for product development and change initiatives.
• Monitor and evaluate the effectiveness of existing controls, recommending improvements as needed.
• Provide training and guidance to staff on control processes and risk management practices.
• Contribute to the Compliance and Operational Risk Evaluation (CORE) program, focusing on control design, risk assessment, issue management, and governance.
• Partner with colleagues across business, operations, legal, compliance, risk, audit, regulators, and technology to drive rigorous operational risk practices.
• Manage key metrics to inform on the health of the operational risk and control environment.
• Support cross‑departmental initiatives, including awareness programs and training sessions.

Required qualifications, capabilities, and skills

• Relevant experience in operational risk management within product, controls, compliance, audit, or a large financial institution, regulator, consulting firm, or retail investments manager.
• Ability to perform process walkthroughs and translate process understanding into effective risk identification and control design documentation.
• Strong acumen for risk identification, assessment, and development of effective control mechanisms.
• Experience partnering with business and stakeholders to manage remediation of operational risk issues.
• Good knowledge of investment products and services such as Wealth Management, Managed Investments, Self‑Directed Investment.
• Strong communication and interpersonal skills, with stakeholder engagement experience at all levels.
• Effective time management and prioritization skills.
• Knowledge of Agile and hands‑on experience using tools such as JIRA and Confluence.

Preferred qualifications, capabilities, and skills

• Experience supporting product expansion into new markets.
• Proven ability to drive cross‑functional initiatives and foster a proactive risk management culture.
• Familiarity with regulatory requirements impacting consumer banking investments.
• Experience in designing and delivering training or awareness programs.
• Ability to analyze and report on operational risk metrics.
• Experience working in a global, matrixed organization.
• Bachelor's degree in business, finance, or a related field.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.