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- Tasks: Lead the development of automated systems for optimising the JPMC Assistant.
- Company: Join J.P. Morgan, a global leader in financial services.
- Benefits: Competitive salary, diverse workplace, and opportunities for growth.
- Why this job: Make a real impact in a high-visibility role with cutting-edge technology.
- Qualifications: Experience in product management, data operations, and strong leadership skills.
- Other info: Dynamic team environment with a focus on diversity and inclusion.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Product Portfolio Operations Manager – JPMC Assistant Core Platform
Join to apply for the Product Portfolio Operations Manager – JPMC Assistant Core Platform role at JPMorganChase
The Employee Experience Virtual Agent team is building a dedicated operations tower to build, scale, and run the Operational Engine (OE) for the JPMC Assistant. The OE is an automated oversight platform driving continuous improvement and real-time observability for our agentic AI employee assistant. This is a high‑impact, high‑visibility role within the product team.
Job Responsibilities
- Develop and maintain automated systems for labeling, triaging, and fine‑tuning interaction data to optimize the JPMC Assistant.
- Deliver daily incident reports and real‑time scorecards to provide clear visibility into system health and performance.
- Provide actionable usage analytics and self‑service triage tools to empower product and support teams.
- Monitor conversations for compliance, identifying and addressing deviations from firm risk and control standards.
- Champion a culture of data‑driven decision‑making and continuous improvement within the team and across the organization.
- Act as the right hand of the product director, helping to shape and communicate the vision for the OE.
- Take a hands‑on, player‑coach approach—leading by example, rolling up your sleeves, and actively contributing to the work.
Required Qualifications
- Deep experience or equivalent expertise in product management (technical or data focused), data operations, operations automation, analytics lead or data science manager, with experience in a leadership capacity.
- Proven ability to manage and implement operational effectiveness and portfolio management initiatives.
- Proven experience building and operating large‑scale, automated systems or platforms.
- Strong technical proficiency in data analytics, automation, and/or system monitoring tools.
- Demonstrated ability to lead multidisciplinary teams and drive cross‑functional collaboration.
- Excellent problem‑solving skills and the ability to thrive in high‑pressure, ambiguous, and fast‑paced environments.
- Exceptional communication and relationship‑building skills, with experience engaging stakeholders at all levels.
- Self‑starter mentality with a hands‑on approach and willingness to “roll up sleeves” to get the job done.
- Strong organizational skills and attention to detail.
Employer Description
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals, and institutional investors. Our first‑class business approach drives everything we do. We strive to build trusted, long‑term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal‑opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
About The Team
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services, and payments. Corporations, governments, and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk, and extends liquidity in markets around the world.
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Product Portfolio Operations Manager - JPMC Assistant Core Platform employer: JPMorganChase
Contact Detail:
JPMorganChase Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Portfolio Operations Manager - JPMC Assistant Core Platform
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to product management and operations. We recommend role-playing with a friend to boost your confidence!
✨Tip Number 3
Showcase your hands-on experience! Be ready to share specific examples of how you've led teams or improved processes. Real-life stories resonate more than just buzzwords.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Product Portfolio Operations Manager - JPMC Assistant Core Platform
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Product Portfolio Operations Manager role. Highlight your experience in product management and data operations, and don’t forget to showcase any leadership roles you've had. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the role and how your background makes you a perfect fit. Be sure to mention specific experiences that relate to the responsibilities outlined in the job description.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in high-pressure environments. We love candidates who can think on their feet and come up with innovative solutions, so don’t hold back on sharing those stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at J.P. Morgan!
How to prepare for a job interview at JPMorganChase
✨Know Your Product Inside Out
Before the interview, dive deep into JPMC's Assistant and its operational engine. Understand how it optimises interaction data and what challenges it faces. This knowledge will help you demonstrate your expertise in product management and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've led multidisciplinary teams and driven cross-functional collaboration in the past. Be ready to discuss specific initiatives where you implemented operational effectiveness or built large-scale automated systems. This will highlight your ability to thrive in a high-pressure environment.
✨Emphasise Data-Driven Decision Making
Since the role champions a culture of data-driven decision-making, come prepared with examples of how you've used analytics to inform your decisions. Discuss any tools or methodologies you've employed to monitor system performance and compliance, showcasing your technical proficiency.
✨Be Ready to Roll Up Your Sleeves
The job requires a hands-on approach, so be prepared to discuss times when you've taken initiative and actively contributed to projects. Share stories that illustrate your self-starter mentality and willingness to get involved in the nitty-gritty of operations.
