At a Glance
- Tasks: Lead a dynamic team to achieve service goals and drive process improvements.
- Company: Join JPMorgan Chase, a leader in the financial industry with a vibrant culture.
- Benefits: Enjoy competitive salary, health care, tuition assistance, and paid time off.
- Other info: Flexible work schedules and opportunities for professional growth await you.
- Why this job: Make impactful decisions and foster a motivated team in a fast-paced environment.
- Qualifications: 3 years in customer service, strong communication, and leadership skills required.
The predicted salary is between 50000 - 60000 £ per year.
As an Operations Team Manager at JPMorgan Chase, you will be accountable for achieving key service metrics, meeting or exceeding financial/productivity goals, ensuring business partner/employee satisfaction, managing and implementing ongoing improvement initiatives, while maintaining adherence to risk and controls guidelines within complex functions and processes. You will ensure all work is processed within assigned service levels and meets Legal/Compliance requirements. You will demonstrate exceptional leadership skills in creating an environment where employees are engaged and deliver optimum performance.
Job responsibilities
- Execute on business initiatives by creating and maintaining open communication with employees, peers, leadership team and other lines of business, including developing and delivering executive and external reporting and other communications.
- Make informed business decisions using your independent judgement, skill set, experience, and subject matter expertise, in combination with documented policies and procedures, relationships with critical partners, expanded empowerments and increased authority levels, to enhance the performance of the department and business.
- Identify and own end-to-end process improvement opportunities, which may include recommending solution(s), developing and maintaining training content, implementing changes, managing process/policy changes, and partnering with the change management leadership team as necessary.
- Ensure team’s adherence to operating policies and procedures, and legal and compliance regulations, while independently resolving escalations.
- Manage team performance, leading by example and coaching on key behaviors to motivate sustained results; this includes using performance management resources to proactively monitor, coach and develop employees, recognizing strong performers and managing those not meeting performance standards.
- Demonstrate the firmwide Manager Capabilities, track your progress by regularly soliciting feedback and checking in with your team and manager on how you’re doing, and summarize your impact in your year-end Self-Evaluation.
Required qualifications, capabilities, and skills
- Minimum 3 years of experience in customer service or in the function being managed
- Verbal and written communication skills
- Influencing skills
- Change management skills
- Prioritization skills
- Data analysis skills
- High School diploma/GED required
Preferred qualifications, capabilities, and skills
- Previous financial industry experience
- People management experience
- 2 years of experience in a call center environment, for call center roles
When you join JPMorgan Chase & Co., we'll offer a competitive base salary and a wide range of benefits including paid time off, savings programs, health care, insurance plans, tuition assistance, and more. We provide opportunities for professional growth and advancement, a work environment of high-energy employees that are trained, coached, focused, and driven, and paid classroom and on-the-job training, including industry-leading benefits that start on day one. We respect and value diversity, integrity, and teamwork.
Work schedule
Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which may include evenings, weekends and holidays. Specific information will be provided by the recruiter. This position requires that you attend the training as scheduled. The hours may not coincide with your regularly scheduled hours. You will be required to attend training onsite, regardless of your work location. Your schedule and work location will be established based on business needs (e.g., working onsite, at your home office, or a combination of both).
Operations Manager employer: JPMorganChase
JPMorgan Chase is an exceptional employer that prioritises employee engagement and professional growth, offering a competitive salary alongside comprehensive benefits such as health care, tuition assistance, and paid time off. Our dynamic work culture fosters collaboration and innovation, empowering employees to take ownership of their roles while ensuring adherence to compliance and operational excellence. With a commitment to diversity and integrity, we provide a supportive environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at JPMorgan Chase on LinkedIn or through mutual connections. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us how your experience aligns with their mission and how you can contribute to their goals.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've motivated teams and improved processes. We want to hear about your impact and how you can bring that to the table.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you top of mind and show us your enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Operations Manager role. Highlight your relevant experience in customer service and people management, and don’t forget to mention any change management skills you have!
Showcase Your Leadership Skills:Since this role is all about leading a team, be sure to include examples of how you've motivated and developed others in your previous jobs. We want to see how you can create an engaging environment for your future team!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while still showcasing your personality.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at JPMorganChase
✨Know Your Metrics
Familiarise yourself with key service metrics relevant to the Operations Manager role. Be ready to discuss how you've met or exceeded similar goals in your past experiences, and think of specific examples that demonstrate your ability to drive performance.
✨Showcase Your Leadership Skills
Prepare to share instances where you've successfully led a team or managed change. Highlight your coaching techniques and how you motivate employees to achieve sustained results, as this is crucial for the role at JPMorgan Chase.
✨Master the Art of Communication
Since open communication is vital, practice articulating your thoughts clearly and confidently. Think about how you would communicate with different stakeholders, from team members to executives, and be prepared to demonstrate your influencing skills.
✨Emphasise Process Improvement
Be ready to discuss your experience with identifying and implementing process improvements. Bring examples of how you've recommended solutions, developed training content, or managed policy changes, as these are key responsibilities for the position.
