Operations Control Associate

Help shape how a modern digital bank manages operational risk—at scale, and with real customer impact. You’ll join International Consumer Bank as we build and evolve the control framework behind critical operations in the UK. This is a chance to work in collaborative teams, improve how we detect and resolve issues, and strengthen resilience. If you enjoy turning complexity into clear, effective controls, you’ll thrive here.

Job Responsibilities

• Maintain and enhance the end-to-end control environment across corrections, cash operations, and card operations.
• Perform risk and control assessments, identify control gaps, and document control design and operating effectiveness.
• Design preventive and detective controls, including reconciliations, exception reporting, access controls, and maker-checker processes.
• Define and monitor key risk and control indicators, including trend analysis and escalation thresholds.
• Implement and monitor controls for cash processing, settlement, reconciliations, breaks management, and exception queues.
• Strengthen card operations controls, including transaction processing integrity, adjustments, disputes and chargebacks, and customer‑impact risk mitigation.
• Validate completeness and accuracy between operational systems, settlement platforms, and downstream reporting.
• Oversee control aspects of the corrections lifecycle to support appropriate approvals, evidence, audit trail, and segregation of duties.
• Analyze root causes and recurring drivers of errors, and drive remediation to reduce rework and repeat issues.
• Identify simplification, automation, and reporting enhancement opportunities to reduce manual touch points and risk.
• Assess control impacts of process changes and system releases, and support change governance and readiness.

Required Qualifications, Capabilities, and Skills

• Work experience in operational risk, controls, compliance, audit, or a related discipline within a financial institution, regulator, consulting firm, or retail investments manager.
• Experience performing risk and control assessments and identifying control gaps, with clear documentation standards.
• Knowledge of operational controls, reconciliations, issue management, and maintaining audit‑ready evidence.
• Ability to perform root cause analysis, develop action plans, and drive execution across stakeholders.
• Strong analytical skills with high attention to detail and accuracy when working with metrics and control testing results.
• Strong written and verbal communication skills, including preparing control reporting and stakeholder updates.
• Experience partnering with cross‑functional stakeholders to remediate control gaps and operational risk issues.
• Foundational process mapping capability and familiarity with control testing or quality assurance practices.
• Strong time management skills, comfortable managing multiple deliverables and deadlines in an evolving environment.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Visio.

Preferred Qualifications, Capabilities, and Skills

• Experience using tools such as JIRA, Confluence, Alteryx, or CORE.
• Knowledge of retail banking products, processes, regulations, and operational risk disciplines.
• Bachelor’s degree.
• Exposure to data‑driven reporting and dashboarding of key risk and control indicators, including basic data analysis concepts.
• Experience collaborating in agile squads or cross‑functional teams in an agile delivery environment.

Equal Opportunity Employer

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.