At a Glance
- Tasks: Support operations and governance for cutting-edge GenAI solutions at JPMorgan Chase.
- Company: Join a global leader in financial services with a focus on innovation and collaboration.
- Benefits: Gain exposure to advanced technology, career growth opportunities, and a supportive work environment.
- Other info: Diverse and inclusive workplace that values your unique talents and perspectives.
- Why this job: Make a real impact by empowering teams to leverage GenAI capabilities securely.
- Qualifications: Strong experience in business management or project management; Bachelor's degree required.
The predicted salary is between 40000 - 50000 £ per year.
Are you ready to shape the future of GenAI at JPMorganChase? Join our AI Solutions and Business Enablement team, where your skills and passion will help deliver secure, scalable solutions for over 200,000 employees. You will thrive in a collaborative environment, gain exposure to cutting‑edge technology, and enjoy opportunities for career growth and mobility. Your contributions will empower teams across the firm to safely leverage GenAI capabilities and make a real impact.
As an Associate in the Chief Data and Analytics Office, you will support the day‑to‑day operations, governance, and business management of LLM Suite, our flagship GenAI application. You will work closely with product, engineering, and risk stakeholders to ensure LLM Suite operates reliably and responsibly. This role offers you the chance to manage multiple workstreams, improve processes, and operate in a fast‑moving technology environment. You will be part of a team that values innovation, collaboration, and continuous improvement.
Job Responsibilities
- Support release coordination activities, including tracking milestones, dependencies, approvals, communications, and open risks.
- Support monthly billing processes for LLM Suite, including token spend analysis, usage reporting, variance investigation, and stakeholder follow‑ups.
- Assist with stakeholder meeting preparation, including materials, action item tracking, follow‑ups, and status reporting.
- Support responses to inquiries from control, compliance, legal, technology risk, and model risk stakeholders.
- Manage and triage operational intake requests related to LLM Suite, and identify common servicing themes and recommend improvements to reduce repeat issues.
- Support resiliency‑related initiatives, including documentation, runbook maintenance, testing coordination, and follow‑up tracking.
- Support access troubleshooting, entitlement reviews, and user issue resolution in partnership with relevant internal teams.
- Assist with audit fact‑finding, investigation support, and RFI responses.
- Support monitoring and reporting of usage limits, spend caps, capacity needs, and subscription mapping, and assist with use‑case‑level capacity planning, including analysis of demand, consumption trends, and user‑level limits.
- Maintain and update application profile records for LLM Suite and related capabilities in internal systems.
Required Qualifications, Capabilities, And Skills
- Strong experience in business management, operations, project management, risk and controls, tech governance, product ops, or a related role, with a Bachelor's degree.
- Proficiency in analytical techniques and tools.
- Strong interpersonal and influencing skills, with the ability to interact with colleagues at all levels and achieve goals without direct control over resources.
- Exceptional communication and presentation skills, with experience in designing and delivering target operating models and processes.
- Ability to identify and resolve issues with urgency, demonstrating strong teamwork and collaboration skills.
- Capability to define and drive a delivery roadmap, including milestone deliveries and status reporting.
- Flexibility to manage multiple, changing priorities independently, inspiring collaboration among diverse teams across regions and time zones.
Preferred Qualifications, Capabilities, And Skills
- Familiarity with LLMs, AI/ML, and technology management processes, or experience with innovative technologies such as AI, Cloud services, and Digital Products.
- Experience with Python, Alteryx, Tableau, or similar.
- Degree in a STEM field preferred.
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first‑class business in a first‑class way approach to serving clients drives everything we do. We strive to build trusted, long‑term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
About The Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Operations Associate, AI Solutions & Business Enablement employer: JPMorganChase
At J.P. Morgan, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration within our AI Solutions and Business Enablement team. Employees benefit from exposure to cutting-edge technology, ample opportunities for career growth, and a commitment to diversity and inclusion, all while making a meaningful impact across the organisation. Join us in a role that not only supports your professional development but also empowers you to contribute to the future of GenAI in a supportive and fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Associate, AI Solutions & Business Enablement
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We think you need these skills to ace Operations Associate, AI Solutions & Business Enablement
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
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Tailor Your Documents for Us:When applying for a full-time role at JPMorganChase, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at JPMorganChase
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
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✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
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