UX Researcher- JPM Personal Investing in London

J.P. Morgan Personal Investing is the UK’s largest truly digital wealth manager, offering clarity and transparency to both seasoned and first-time investors as they seek to achieve their financial goals. J.P. Morgan Personal Investing now manages over £8.5bn on behalf of over 250,000 clients who have sought the powerful combination of an easy-to-use, adaptable investment service and market-leading human advice.

The research we conduct with our clients and the wider market is key to our success, past, present and future. We’re growing the team and are now looking for another experienced researcher to join our team. In this role, you will be working alongside designers, product, content, marketers, commercial teams and engineers committed to creating customer-led products and services. You will play a critical role in creating useful, straightforward, and empowering products for our clients. You will work with stakeholders across different functions and have an impact at all stages of product development, from initial strategic scoping of the market through to design and delivery. You will explore user behaviours, needs, and motivations by conducting primary research such as interviews, surveys, diary studies, participatory workshops, and usability testing – as well as helping to develop rich understandings of client behaviour and feedback. This role will be focused on the J.P. Morgan Personal Investing business, in the UK. This covers a variety of different investment products and services.

Responsibilities Include:

• Work with Design, Product, and other Researchers to prioritise research opportunities in a fast-paced, rapidly changing environment.
• Lead and advise on research plans, overall user research strategy and methods.
• Manage and conduct generative and evaluative research.
• Conduct independent research on multiple aspects of products and experiences.
• Refine our definition and understanding of the target audience for products, services & features.
• Understand and incorporate complex technical and business requirements into research projects.
• Advocate and provide guidance on how to use customer insights and data to inform decisions.
• Present and communicate user research and recommendations to the larger organisation.
• Support and develop best practices, research methodologies and frameworks to drive efficiency across the organisation.
• Be an advocate for the customer and foster a shared understanding of a customer first approach in the organisation.

Required Qualifications, Capabilities, And Skills:

• Desire to be part of a fast-paced and intellectually curious research team who are working to scale up the UK’s largest digital wealth manager.
• Experienced with a range of exploratory and evaluative research methods, ideally in product and/or service development.
• Experience in carefully considering working procedures and defining best practice.
• Passion for championing the customer in the development of a carefully crafted investment experience.
• Strong critical-thinking and problem-solving skills, as well as comfort working through ambiguity in situations where there is no single correct approach.
• Strong communication and interpersonal skills, with a developing capacity to convince and persuade high-level stakeholders.
• Ability to bring research insights to life for a range of stakeholders who value different approaches.
• Develop and sustain effective and cooperative working relationships with peers, managers and other internal or external stakeholders.
• Bachelor’s degree in HCI, Human Factors, Cognitive Psychology, Sociology, Anthropology or related field or equivalent professional experience.
• Experience in Financial Services, Banking or Investment is preferred, but not required, but you will need to immerse yourself in this world with passion and curiosity.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success. The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money.