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For Companies At a Glance
- Tasks: Create engaging technical documentation and collaborate with product and engineering teams.
- Company: Join JPMorgan Chase, a leader in fintech innovation and diversity.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Make a real impact by translating complex tech into user-friendly content.
- Qualifications: Experience in technical writing, especially for developer-focused products.
- Other info: Dynamic team environment with a focus on collaboration and innovation.
The predicted salary is between 30000 - 50000 £ per year.
As a Technical Writer at JPMorgan Chase within the Platform Team, you are the heart of this venture, focused on getting smart ideas into the hands of our customers. You have a curious mindset, thrive in collaborative squads, and are passionate about new technology. By your nature, you are also solution-oriented, commercially savvy and have a head for fintech. While we’re looking for professional skills, culture is just as important to us. We understand that everyone’s unique – and that diversity of thought, experience and background is what makes a good team great. By bringing people with different points of view together, we can represent everyone and truly reflect the communities we serve. This way, there’s scope for you to make a huge difference – on us as a company, and on our clients and business partners around the world.
Job responsibilities
- Design and develop comprehensive product documentation, including conceptual overviews, step-by-step guides, API reference materials, and interactive tutorials for developer audiences.
- Collaborate cross-functionally with Product Managers and Engineering teams to extract technical knowledge and build deep expertise in our financial services product ecosystem.
- Translate complex technical information into simple, accurate, engaging content that adapts to various audiences.
- Define and evolve documentation standards, style guides, and quality control processes that ensure consistency across our external-facing technical content.
- Evaluate, implement, and optimise documentation toolchains that streamline content creation, testing, and publishing workflows.
- Champion user-centered documentation by systematically gathering, analysing, and implementing customer feedback to continuously improve content effectiveness.
- Develop content in alternative media forms for maximum usability, with consistent tone of voice across all documentation.
- Drive innovation in technical content strategy by researching and implementing emerging documentation approaches, formats, and delivery methods.
Required qualifications, capabilities and skills
- B2B Technical Writer with experience creating technical documentation for developer-focused products, with emphasis on API documentation.
- Proficiency with modern documentation technologies and tools including Markdown, OpenAPI/Swagger, static site generators, docs-as-code content authoring, and git-based version control.
- Ability to quickly understand complex technical concepts and translate them into clear, precise documentation with attention to accuracy, consistency, and readability.
- Proven ability to collaborate effectively with engineering and product teams to gather technical information, define content structures and create visuals.
- Strong customer advocacy mindset with the ability to anticipate developer needs, identify content gaps, and champion documentation improvements that directly address user pain points.
- Self-directed work ethic with demonstrated ability to take initiative, ask insightful questions, and drive projects forward even when requirements or technical details are initially unclear.
- Adaptability and resilience in fast-moving environments, with the ability to manage multiple documentation priorities while maintaining high-quality standards.
Preferred qualifications, capabilities and skills
- Previous experience documenting APIs, products or services in the Financial Services or Fintech sector.
- Experience in both startup environments and established organisations.
Technical Writer in London employer: JPMorganChase
Contact Detail:
JPMorganChase Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Writer in London
✨Tip Number 1
Network like a pro! Reach out to folks in the fintech space, especially those at JPMorgan Chase. Use LinkedIn to connect and engage with them; you never know who might help you land that interview.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your technical writing projects, especially any API documentation you've done. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of the latest documentation tools and trends. Be ready to discuss how you can adapt your writing style to different audiences, just like they do at JPMorgan Chase.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining our team and making a difference.
We think you need these skills to ace Technical Writer in London
Some tips for your application 🫡
Show Your Passion for Tech: When you're writing your application, let your enthusiasm for technology shine through. We love candidates who are curious and eager to learn, so share any relevant projects or experiences that highlight your passion for fintech and technical writing.
Tailor Your Content: Make sure to customise your application to reflect the job description. Use similar language and keywords from the posting to demonstrate that you understand what we're looking for. This shows us that you’re not just sending a generic application!
Highlight Collaboration Skills: Since we value teamwork, be sure to mention any experiences where you've worked closely with product managers or engineering teams. Share specific examples of how you’ve collaborated to create effective documentation or solve problems together.
Keep It Clear and Concise: Just like in technical writing, clarity is key! Make your application easy to read and straight to the point. Avoid jargon unless it’s relevant, and ensure your writing reflects the high standards we expect in our documentation.
How to prepare for a job interview at JPMorganChase
✨Know Your Tech Inside Out
As a Technical Writer, you'll need to demonstrate your understanding of complex technical concepts. Brush up on the latest fintech trends and be ready to discuss how you can translate these into clear documentation. Familiarise yourself with tools like Markdown and OpenAPI/Swagger, as they might come up in conversation.
✨Showcase Your Collaboration Skills
Since this role involves working closely with Product Managers and Engineering teams, be prepared to share examples of past collaborations. Highlight how you've gathered technical knowledge from different sources and turned it into user-friendly content. This will show that you can thrive in a team environment.
✨Demonstrate Your User-Centric Approach
JPMorgan Chase values customer feedback, so be ready to discuss how you've used it to improve your documentation in the past. Share specific instances where you've identified content gaps and made changes based on user needs. This will showcase your strong customer advocacy mindset.
✨Be Ready for a Fast-Paced Environment
The fintech world moves quickly, and so should you! Prepare to talk about how you've managed multiple projects simultaneously while maintaining high-quality standards. Discuss any strategies you use to stay organised and adaptable, which will resonate well with their dynamic culture.
