Client360 – Senior Associate
You enjoy shaping the future of product innovation, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. We foster a collaborative environment where your ideas drive progress, and your growth is our priority. As part of Client360, you’ll help unify client data and deliver enterprise-wide insights, supporting business transformation and operational excellence.
As a Product Senior Associate in Data, Digital & AI, you will help translate business needs into well-defined delivery artifacts and coordinate cross-functional execution across product, technology, operations, and business stakeholders. You will contribute to scalable, resilient, and stable product capabilities by driving disciplined requirements, backlog hygiene, end-to-end testing coordination, and operational readiness practices. This role is hands-on and execution-oriented, designed for a strong operator who can move work forward in a highly matrixed environment.
Operating within Client360, you support the delivery of priority initiatives that improve operational effectiveness and business adoption. You partner with product, technology, and business leaders to implement data- and AI-enabled commercial solutions for executives, team leads, and frontline bankers. Your work helps define the business experience, focusing on process optimization, data-driven insights, and stakeholder satisfaction.
Job Responsibilities
- Partner closely with Product Owners to support discovery and delivery by converting stakeholder needs into clear, actionable requirements that enable development teams to execute efficiently
- Own, maintain, and develop a product backlog that enables development to support the overall strategic roadmap and value proposition.
- Support building the framework and track the product's key success metrics such as cost, feature and functionality, risk posture, and reliability.
- Participate in planning, execution, risk management, and delivery of business programs focused on process improvement and operational efficiency.
- Collaborate with engineering, operations, and business teams to maintain and enhance processes and platforms.
- Assist in establishing and monitoring key performance indicators to ensure measurable business value.
- Leverage analytics, including machine learning and AI, to derive actionable business insights.
Understand internal team needs and anticipate future requirements, collaborating across Markets, Payments, Global Banking, and Private Bank..
Reuired qualifications, capabilities and skills
- 5+ years of experience or equivalent expertise delivering business initiatives, projects, or transformation programs.
- Ability to deal with different stakeholder groups to elicit business requirements, processes and data trends.
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
- Strong knowledge of business process improvement, strategic planning, and data analytics.
- Excellent oral and written communication and presentations skills across various stakeholders and senior management; ability to synthesize large amounts of information, summarize key concepts and articulate relevant issues.
- Highly collaborative, detail-oriented, and proactive; capable of managing multiple workstreams under tight deadlines while maintaining quality and follow-through with minimal oversight.
- Experience supporting change and managing stakeholders across multiple functions.
- Track record of contributing to large-scale business integration and analytics projects.
- Understanding of business integration techniques, data governance, regulatory compliance, and operational risk management.
- Customer-centric mindset with ability to prioritize and deliver stakeholder needs.
- Experience working with cross-functional teams to drive business innovation.
- Excellent problem-solving skills and strategic thinking.
- Strong communication and interpersonal skills, able to present complex concepts to technical and non-technical audiences.
- Experience with emerging technologies and best practices in business analytics and CRM.
Preferred qualifications, capabilities, and skills
- Demonstrated prior experience working in a highly matrixed, complex organization.
- Experience in business process management, CRM systems, or related fields within a financial institution.
- Bachelor’s degree in Business, Data Science, or a related field; advanced degree preferred.
- Experience in ensuring customers and stakeholders are engaged and positive about delivered initiatives
