Role Overview
The Senior Product Associate – Client Platform helps enable customers to discover our investing products and complete onboarding successfully across web and mobile, with a strong focus on conversion, activation, and safe operation in a regulated environment.
You will support the delivery of reusable platform capabilities that product teams rely on to build consistent customer experiences at scale. This includes work across three areas: Customer Platform, Customer Identity and Access, and Customer Communications and Document Management — together covering customer identity and profile data, consent and privacy, authentication and MFA, and the notifications, documents and regulatory communications that keep customers informed.
Job Responsibilities
- Support the development of Client Platform product strategy, translating objectives into actionable roadmaps, structured backlogs, and clear outcomes that improve onboarding and ongoing customer experiences.
- Run structured discovery across customer, business, operational, and data inputs to define prioritised hypotheses, clear requirements, and MVPs for reusable platform capabilities.
- Own and maintain a prioritised backlog with concise user stories and acceptance criteria, managing dependencies and sequencing work to maximise reuse and impact across consuming teams.
- Partner closely with Engineering, Design, Operations, Controls, Compliance, Risk, Privacy, and consuming product teams to align on scope, trade-offs, delivery plans, and outcomes.
- Support delivery execution through testing, operational readiness, controlled change management, and production support, ensuring platform capabilities are resilient, reliable, and compliant.
Monitor key funnel and platform metrics across conversion, activation, reliability, and controls, and use insights to continuously improve customer journeys and platform performance.
Required Qualifications, Capabilities, and Skills
- Experience or equivalent expertise in product management or a relevant domain within financial services or technology.
- Knowledge of the digital product life cycle, from discovery and ideation to delivery and measurement, with proficiency in requirements definition and backlog management.
- Experience contributing to large, cross-functional initiatives; ability to navigate dependencies and collaborate in matrixed environments.
- Familiarity with software delivery best practices, MVP design, and data-driven decision-making; ability to explain technical topics clearly to non-technical stakeholders.
Ability to analyse and incorporate user needs, business objectives, and technical constraints into product decisions; strong written communication and structured problem-solving.
Preferred Qualifications, Capabilities, and Skills
- Bachelor’s degree or equivalent experience.
- Exposure to platform products supporting regulated onboarding journeys, identity and access (authentication and MFA), customer profile and data services, consent and privacy, or communications and document services.
- Familiarity with operating in regulated environments where controls, governance, and auditability influence product design and delivery.
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