At a Glance
- Tasks: Lead innovative amenity services programmes and enhance employee and client experiences.
- Company: Join a top financial institution shaping workplace hospitality.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Collaborate with diverse teams and enjoy excellent career growth opportunities.
- Why this job: Make a lasting impact on workplace experiences in a high-profile role.
- Qualifications: Extensive experience in programme management within hospitality or related fields.
Job Responsibilities
- Lead the end-to-end delivery of the Amenity Services programme, including governance, planning, execution oversight, and stakeholder management.
- Translate global amenity services strategies and standards into a comprehensive delivery roadmap with defined milestones, risks, dependencies, and decision points.
- Drive the development of innovative dining, hospitality, event, and client experience solutions that enhance employee and client engagement.
- Manage design development and implementation activities, coordinating specialist consultants, contractors, and project partners.
- Partner with architects, engineers, and project teams to integrate operational requirements into facility design and construction plans.
- Develop demand forecasting models and utilisation strategies to support capacity planning, service delivery, and investment decisions.
- Oversee programme financial planning, budgeting, and forecasting in partnership with finance stakeholders.
- Support sourcing and procurement activities, including vendor selection, mobilisation planning, and contract governance.
- Establish operational readiness plans, including staffing, training, testing, launch activities, and service stabilisation.
- Implement data, reporting, and performance measurement frameworks to support service delivery and programme governance.
- Embed risk management, controls, health and safety, and operational resilience requirements throughout programme delivery.
Required Qualifications, Capabilities, and Skills
- Extensive experience leading large-scale programme or project initiatives within hospitality, workplace services, food and beverage, events, or related operational environments.
- Experience partnering with real estate, design, and construction teams to translate operational requirements into delivered solutions.
- Demonstrated experience managing commercial kitchen projects from concept through implementation and operational handover.
- Knowledge of kitchen workflow design, operational planning, and building systems interfaces, including HVAC, plumbing, electrical, and gas services.
- Strong financial management and budgeting capabilities with experience supporting business cases and investment decisions.
- Experience developing demand forecasts, utilisation models, and operational planning assumptions.
- Proven ability to manage third-party suppliers and outsourced service providers within complex environments.
- Strong stakeholder management and influencing skills across senior leadership and cross-functional teams.
- Excellent written and verbal communication skills with the ability to communicate complex concepts to diverse audiences.
- Experience implementing performance measurement, governance, and continuous improvement frameworks.
Preferred Qualifications, Capabilities, and Skills
- Professional programme or project management certification such as PMP, PRINCE2, or Agile.
- Experience delivering headquarters, corporate campus, or large-scale workplace amenity programmes.
- Experience supporting executive dining, conference centres, hospitality operations, or client-facing event environments.
- Knowledge of KPI-driven operating models, reporting frameworks, and data governance practices.
- Experience implementing event management, booking, point-of-sale, or operational technology platforms.
- Experience delivering projects in regulated or brand-sensitive environments.
- Knowledge of emerging workplace technologies, automation, artificial intelligence, or digital service solutions.
Program Manager, Amenity Services - Executive Director in London employer: JPMorganChase
JPMorganChase is an exceptional employer, offering a dynamic work environment in Greater London where innovation thrives. With a strong commitment to diversity and inclusion, employees benefit from collaborative agile teams, extensive professional development opportunities, and the chance to work on cutting-edge technology products that shape the future of finance. Join us to be part of a culture that values your contributions and supports your growth.
StudySmarter Expert Advice🤫
We think this is how you could land Program Manager, Amenity Services - Executive Director in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like JPMorganChase. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to JPMorganChase
Don't be shy about reaching out to JPMorganChase directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Program Manager, Amenity Services - Executive Director in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about JPMorganChase and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at JPMorganChase
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
