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- Tasks: Coordinate client account launches and manage relationships in a dynamic investment services team.
- Company: Join a global leader in investment services with a focus on innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic environment with opportunities for career advancement and skill development.
- Why this job: Make a real impact by enhancing client experiences and driving process excellence.
- Qualifications: Strong communication skills and ability to build partnerships are essential.
The predicted salary is between 50000 - 70000 £ per year.
Coordinate client account launches, manage relationships, and drive process excellence in a dynamic, global investment services team. As an Investment Middle Office Service Delivery Associate in Client Account Services (CAS), you will be responsible for managing new account launches and life cycle events for our Investment Middle Office Service clients.
The CAS IMOS Service Delivery team manages our global and regional clients via our global footprint, coordinating end-to-end client account reference data requests, driving technology and industry solutions as a response to changing business landscape and client needs. The team manages external client relationships as well as partnering with internal stakeholders within the business, product development, operations, and technology streams to execute client business requirements. We continuously strive to enhance the client onboarding experience by delivering straight through processing across our technology ecosystem and ensure a consistent operating model to ensure accurate and efficient set ups.
Job responsibilities
- Coordinate client account launches and lifecycle events.
- Partner with stakeholders, manage successful new account set up - fund launches, segregated mandates, new 3rd parties and closures.
- Manage client relationships to deliver a consistently excellent client experience.
- Partner with internal teams to ensure continuous improvement and take an active role in shaping and implementing future target operating model.
- Key liaison between functional teams (Client Services, Operations, Technology, Change Management).
- Understand client reference data requirements and effectively communicate to downstream consumers.
- Establish thorough understanding of the IMOS end-to-end process and being able to clearly communicate, and own issues through to resolution.
Required qualifications, capabilities and skills
- Ability to build strong, cohesive partnerships with the client, business, product development, operations, technology and other key stakeholders.
- Ability to prioritize and execute against multiple deliverables, changing workflows with appropriate levels of escalation.
- Ability to work independently and as part of a team to proactively identify and logically analyze complex challenges to deliver organizational goals.
- Detail orientated and able to challenge and improve current operating practices.
- Strong Microsoft Office skills and excellent written and oral communication skills.
Preferred qualifications, capabilities and skills
- Experience or knowledge in Middle Office functions.
- Background of business improvement and optimization of operating practices.
- Demonstrated ability to work in a team environment, and ability to adapt to a changing environment.
Investment Middle Office Service Delivery Associate in London employer: JPMorganChase
Contact Detail:
JPMorganChase Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Investment Middle Office Service Delivery Associate in London
✨Tip Number 1
Network like a pro! Reach out to people in the investment services field, especially those who work in middle office roles. Use platforms like LinkedIn to connect and engage with them; you never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by understanding the company’s culture and values. Research their recent projects or initiatives in client account services. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! As an Investment Middle Office Service Delivery Associate, you'll need to manage relationships and communicate effectively. Try mock interviews with friends or use online resources to sharpen your verbal and written skills.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who take the initiative to engage directly with us. Plus, it shows you're serious about joining our dynamic team in delivering excellent client experiences.
We think you need these skills to ace Investment Middle Office Service Delivery Associate in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Investment Middle Office Service Delivery Associate. Highlight your experience with client account launches and relationship management, as these are key aspects of the job.
Showcase Your Communication Skills: Since strong written and oral communication skills are a must, use your application to demonstrate how you effectively communicate with clients and stakeholders. A well-structured cover letter can really set you apart!
Highlight Your Detail Orientation: This role requires a keen eye for detail, so don’t shy away from mentioning specific examples where your attention to detail has led to successful outcomes. It’s all about showing us you can challenge and improve current practices.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our dynamic team!
How to prepare for a job interview at JPMorganChase
✨Know Your Stuff
Before the interview, make sure you understand the Investment Middle Office processes and how they relate to client account launches. Brush up on key terms and concepts so you can speak confidently about your knowledge and experience.
✨Showcase Your Relationship Skills
Since managing client relationships is crucial for this role, prepare examples of how you've successfully built partnerships in the past. Think about specific situations where you’ve navigated challenges or improved client experiences.
✨Be Ready to Problem-Solve
Expect questions that assess your ability to handle complex challenges. Prepare to discuss a time when you identified an issue and how you approached resolving it. Highlight your analytical skills and detail-oriented mindset.
✨Communicate Clearly
Strong communication is key in this role. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to refine your delivery and ensure you can convey your ideas effectively.