Global Securities Services and ICM Business Control Manager - Executive Director in London

Bring your risk, controls, and stakeholder-management expertise to a fast-paced, global environment where strong governance enables better client outcomes. You will help shape a consistent control culture across teams, products, and regions while partnering closely with senior leaders. Join a collaborative team that values clear accountability, thoughtful challenge, and continuous improvement.

As an Executive Director, Business Controls Manager at JP Morgan Chase within Sales and Research Business Controls Management, you will lead the first line control agenda for Global Securities Services Sales and Investment and Corporate Markets. You will work closely with business, risk, compliance, and technology partners to strengthen governance, improve the quality of key controls, and ensure transparent reporting. You will lead a small global team, supporting both day-to-day control execution and strategic initiatives across regions. You will represent front office priorities in regulatory and control initiatives and provide practical, timely guidance to senior sales leadership.

Job responsibilities

• Lead the assessment of business risks and implement processes, controls, and governance to maintain a robust risk and control environment

• Establish control governance and reporting, including meaningful metrics and effective committee routines

• Lead a global team to deliver business-as-usual controls execution and strategic projects across time zones

• Partner with stakeholders to drive consistent operational risk practices and sustainable control programs

• Build alignment with senior stakeholders and deliver outcomes through strong cross-functional partnerships

• Communicate clearly throughout project and control lifecycles to keep stakeholders informed and engaged

• Represent front office interests in control and regulatory initiatives and share best practices across teams

• Manage regulatory, audit, and compliance testing activities in line with the Operational Risk Management Framework

Required qualifications, capabilities and skills

• Bachelor’s degree or equivalent experience

• Demonstrable experience building networks, collaborating cross-functionally, and influencing at senior/executive levels

• Proficiency in Microsoft Word, Excel, and PowerPoint, including the ability to develop clear, compelling presentations

• Strong leadership skills, including the ability to guide teams and deliver results across multiple priorities

• Strong project management and organizational skills

• Investigative mindset with the ability to evaluate issues at both strategic and detailed levels

• Strong analytical, problem-solving, and process improvement skills

• Exceptional verbal and written communication skills, with strong partnering and influencing ability

Preferred qualifications, capabilities and skills

• Understanding of securities services and markets, including end-to-end product lifecycle and the regulatory landscape

• Experience in operations, operational risk management, or business controls roles

• Experience partnering with sales or trading stakeholders

• Experience in audit, technology, business management, compliance, risk, or regulatory roles