Global Private Bank Digital Product Manager — Client UX in London

J.P. Morgan Private Bank is a global wealth management leader that delivers the highest quality advice, service, capabilities and products to Ultra High Net worth (UHNW) individuals and families around the world. We deliver highly customized and comprehensive solutions to help clients with the many complexities they face by leveraging the commercial and investment banking capabilities of the firm.

The International Private Bank Digital & Data Transformation team is seeking a self‑motivated Product Manager who demonstrates clear strategic vision and a strong commitment to driving client engagement. The candidate will lead key initiatives predominantly in the product area of client notifications and chat & collaboration platform, and work with a global team strategizing and implementing solutions across EMEA and ASIA.

As a Digital Product Manager in the International Private Bank Digital & Data Transformation team you will be responsible for coming up with effective solutions to problems that are valuable (our clients choose to use them), viable (the solution works for the business), usable (clients understand how to use it) and feasible (our engineers have the skills and technology to implement them). You must be able to collaborate and communicate effectively with senior management, control partners, fellow product/project managers, designers, technologists, client advisors, marketing, client service specialists, legal and risk to ultimately shape our digital product strategy and ensure we are constantly improving and enriching the client experience. You should demonstrate extensive knowledge of digital product management. In addition, you are expected to have exemplary ownership, outstanding problem‑solving skills, a strong partnership mindset, and underlying passion for digital.

Job Responsibilities

• Design product strategy and roadmap; communicate it with the wider organization.
• Define MVP, product phases, and drive to market, leading through a customer‑centric approach and innovation.
• Provide clear vision and scope documentation, use cases, workflows, wireframes, product requirements, and other materials as needed to facilitate UX design and development.
• Partner closely with global stakeholders to execute the roadmap and drive product initiatives while meeting critical deadlines and budget constraints.
• Integrate customer feedback, data analytics, product metrics, user experience research, market analysis, and company goals to drive the prioritization of product initiatives.
• Set and manage expectations through effective written and oral communication; drive planning, execution, and go‑to‑market strategies for new releases.
• Build and present end‑to‑end executive product updates, inclusive of production metrics, new feature delivery planning, and financial forecasting.
• Collaborate closely with business management to align product strategies with overall business objectives and ensure seamless integration of digital solutions.
• Engage with business leaders to gather insights and feedback, ensuring that product initiatives are aligned with client needs and business goals.
• Facilitate regular meetings and workshops with business stakeholders to discuss progress, challenges, and opportunities for innovation.
• Act as a liaison between the digital transformation team and business management to ensure clear communication and alignment on priorities and deliverables.

Required Qualifications, Capabilities and Skills

• At least a Bachelor Degree in any discipline.
• Relevant digital product management experience required, with proven track record of delivery.
• Must have demonstrated exemplary ownership and hold yourself to high standard.
• Must be a strong problem solver and effective communicator with a partnership mindset and underlying passion for digital.
• Ability to define and execute product roadmap and business models.
• Ability to prioritize projects and efforts considering many variables including business and client needs, competitive and industry trends, resource and funding availability, and internal trade‑offs.
• Ability to partner with cross‑functional teams at all levels for effective execution in an agile manner.
• Ability to manage tight delivery timelines and execute under pressure.
• Strong commitment to professional responsibilities, a degree of self‑motivation suitable for a 'start‑up' team, and superior work ethic with adaptability to push beyond standard hours during busy periods to meet tight deadlines.
• Product Manager background in digital platform infrastructure and modernization efforts.
• Strong knowledge and experience of digital client trends, especially in the Wealth Management sector.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.