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For Companies At a Glance
- Tasks: Manage design projects, ensuring exceptional customer experiences across multiple platforms.
- Company: Join J.P. Morgan, a global leader in financial services with a diverse and innovative team.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Shape customer-centric products and make a real impact in a fast-paced environment.
- Qualifications: 10+ years in design program management with strong communication and collaboration skills.
- Other info: Dynamic role with excellent career advancement opportunities in a supportive workplace.
The predicted salary is between 43200 - 72000 £ per year.
Following the successful launch of Chase UK in 2021, we are a new team with a mission to create customer-centric products that solve real-world problems. Our environment nurtures skills and helps you realise your potential. We value collaboration, curiosity, and commitment, and our diverse team includes professionals from top tech giants, blockchain innovators, and FinTech unicorns.
Responsibilities
- Oversee and manage a project portfolio, including project intake, assessment, resourcing, execution, tracking, and team capacity.
- Help define and operationalise our organisation’s Playbook and best practices for comprehensive experience oversight.
- Develop and continuously improve design workflows and resource allocation frameworks.
- Coordinate and prioritise initiatives, intake, backlog, and resource planning/allocation with Design Leaders.
- Ensure that programs, projects, and work streams are well-managed and align with broader strategic initiatives.
- Identify and monitor critical project stages to enable design to deliver exceptional customer experiences across multiple platforms.
- Ensure interdependencies are understood and effectively planned for.
- Identify organisational needs and implement improvements for tools, documentation, asset management, and communications.
- Facilitate effective collaboration across multiple teams to ensure cohesive program development.
- Establish and measure outcomes and team capacity utilisation, identify areas for improvement, and implement design process enhancements.
Role Requirements
- 10+ years experience as a Design Program Manager, Design Operations lead, or similar role working with project/program management.
- Deep experience working with creative/design teams, understanding how to integrate process with design activities.
- Thorough understanding of creative development processes and customer-centred design.
- Experience of managing complex programmes with clear outcomes, stakeholder alignment, and competing timelines.
- Experience with design tools, Agile development, and methodologies.
- Degree or equivalent experience.
Your Soft Skills Should Include
- Ability to understand complex programs, scope and prioritise projects, define schedules, and work independently.
- Excellent written and verbal communication skills, including the ability to effectively present complex and/or sensitive information.
- Proven ability to collaborate cross-functionally and influence outcomes.
- Experience thriving in a fast-paced, collaborative, cross-disciplinary, and geographically dispersed environment.
- Navigate ambiguity and bring clarity and structure without over-constraining the work.
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals, and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognise that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
Design Program Manager in London employer: JPMorganChase
Contact Detail:
JPMorganChase Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Design Program Manager in London
✨Tip Number 1
Network like a pro! Reach out to folks in your industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to design program management. We recommend role-playing with a friend or using mock interview platforms to boost your confidence.
✨Tip Number 3
Showcase your portfolio effectively! Make sure it highlights your best work and demonstrates your process. Tailor it to the specific role you're applying for, showing how your experience aligns with their needs.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Design Program Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Design Program Manager role. Highlight your experience with creative teams and project management, and show us how you can bring value to our mission of creating customer-centric products.
Showcase Your Soft Skills: We love a good communicator! In your application, emphasise your ability to collaborate across teams and navigate complex projects. Share examples that demonstrate your problem-solving skills and how you've thrived in fast-paced environments.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon where possible. We want to see your personality shine through, so don’t be afraid to let us know what makes you tick!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at JPMorganChase
✨Know Your Design Processes
Make sure you brush up on your understanding of creative development processes and customer-centred design. Be ready to discuss how you've integrated these processes in your previous roles, as this will show that you can hit the ground running.
✨Showcase Your Project Management Skills
Prepare examples of complex programmes you've managed, focusing on outcomes, stakeholder alignment, and how you navigated competing timelines. This will demonstrate your ability to oversee multiple projects effectively, which is crucial for the role.
✨Communicate Clearly and Confidently
Practice articulating complex information in a straightforward manner. Since excellent communication skills are essential, consider doing mock interviews with friends or colleagues to refine your delivery and ensure you can present your ideas clearly.
✨Emphasise Collaboration and Adaptability
Be ready to share experiences where you collaborated cross-functionally and influenced outcomes. Highlight your ability to thrive in fast-paced environments and how you bring clarity to ambiguous situations, as this aligns perfectly with the company’s values.
