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- Tasks: Build and optimise multichannel CRM campaigns that engage customers throughout their journey.
- Company: Join a dynamic team focused on customer lifecycle communications.
- Benefits: Gain hands-on experience in a fast-paced, collaborative environment with growth opportunities.
- Other info: Work closely with diverse teams and enhance your analytical and communication skills.
- Why this job: Make a real impact by shaping customer experiences through data-driven strategies.
- Qualifications: Bachelor’s degree or equivalent experience in marketing or business; CRM campaign execution skills.
The predicted salary is between 30000 - 40000 £ per year.
Join a high impact team shaping customer lifecycle communications through data driven, multichannel CRM. You’ll collaborate across product, marketing, CX and support to deliver timely, relevant communications that deepen engagement.
As a Campaign Operations Associate in the CRM Operations team, you will build, launch and optimise multichannel campaigns that inform and delight customers across the lifecycle. You will partner closely with technical and nontechnical stakeholders to ensure accurate data, rigorous testing and compliant execution. You’ll thrive in a fast-moving, collaborative environment that values customer focus, simplicity and continuous learning.
Job responsibilities
- Build, schedule and QA multichannel CRM campaigns across email, push, in-app, SMS and customer notices.
- Manage real time communications and support squad with testing and execution in the CRM platform.
- Ensure data accuracy, audience integrity and consent settings for every send.
- Coordinate with product, marketing, CX, content and support to align briefs, timelines and reviews.
- Design and launch automated, event triggered journeys using internal and approved external tools.
- Adhere to legal, compliance, risk and control requirements, secure approvals prior to launch.
- Deliver projects on time while following internal processes, documentation and playbooks.
- Create runbooks and capture learnings to scale best practices across teams.
- Build and maintain KPI dashboards, reporting and alerting for campaigns and channels.
- Support customer communications escalations and queries in partnership with Customer Support.
Required qualifications, capabilities and skills
- Bachelor’s degree in marketing, business or related field, or equivalent practical experience.
- Experience executing email and CRM campaigns in regulated environments.
- Proficiency with an enterprise CRM/ESP platform (e.g. Braze, Salesforce Marketing Cloud, MoEngage).
- Analytical skills with attention to detail; ability to validate data and interpret engagement metrics.
- Experience building automated, event triggered journeys and segmenting customer data.
- Demonstrated ability to manage end-to-end campaign development and delivery in fast paced setting.
- Familiarity with A/B testing design, execution and analysis for campaign optimization.
- Strong organization, stakeholder management and written communication skills.
Preferred qualifications, capabilities and skills
- Ideally, experience in retail banking or financial services.
- Experience working in agile, cross functional squads.
- Knowledge of deliverability, consent management and regional communications regulations.
- Familiarity with building dashboards and alerts for campaign performance monitoring.
CRM Campaign Operations - Associate in London employer: JPMorganChase
Contact Detail:
JPMorganChase Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Campaign Operations - Associate in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their CRM strategies and think about how your skills can contribute to their goals. Show them you’re not just another candidate!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Campaign Operations Associate. Highlight your analytical skills and any relevant tools you've used, like Braze or Salesforce Marketing Cloud.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace CRM Campaign Operations - Associate in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Campaign Operations Associate. Highlight your experience with CRM campaigns, especially in regulated environments, and don’t forget to mention any tools you’ve used like Braze or Salesforce Marketing Cloud.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer engagement and how your skills align with our fast-paced, collaborative environment. Don’t just repeat your CV; tell us why you’re excited about this role at StudySmarter.
Showcase Your Analytical Skills: Since we value data-driven decisions, make sure to highlight your analytical skills in your application. Share examples of how you've validated data or interpreted engagement metrics in past roles to demonstrate your attention to detail.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at JPMorganChase
✨Know Your CRM Tools
Familiarise yourself with the enterprise CRM/ESP platforms mentioned in the job description, like Braze or Salesforce Marketing Cloud. Be ready to discuss your experience with these tools and how you've used them to execute successful campaigns.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical skills by discussing specific examples where you validated data or interpreted engagement metrics. Highlight any A/B testing you've conducted and the impact it had on campaign optimisation.
✨Collaboration is Key
Since this role involves working closely with various teams, think of examples that showcase your ability to collaborate effectively. Be ready to talk about how you've coordinated with product, marketing, and support teams to align on briefs and timelines.
✨Emphasise Compliance and Attention to Detail
Given the importance of compliance in CRM campaigns, be prepared to discuss how you've ensured data accuracy and adhered to legal requirements in past roles. Mention any experience you have with consent management and risk control processes.