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- Tasks: Support users of the Data & AI Platform, resolving inquiries and driving adoption of self-service tools.
- Company: Join J.P. Morgan, a global leader in financial services with a commitment to diversity and inclusion.
- Benefits: Competitive salary, diverse work environment, and opportunities for professional growth.
- Why this job: Be at the forefront of tech, helping users navigate data and AI capabilities.
- Qualifications: Bachelor’s degree or equivalent experience; 2-3 years in client support or technical roles.
- Other info: Dynamic team environment with a focus on collaboration and user success.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Step into a frontline role supporting JPMorgan Chase’s firmwide Data & AI Platform. As a Client Service Associate, you will help users of all experience levels—from business analysts to data scientists and engineers—discover, access, and responsibly use the platform’s data, AI, and governance capabilities. You will be the primary point of contact for inquiries and issues, providing clear guidance, resolving problems efficiently, and driving adoption of self‑service tools. You are client‑obsessed, operationally rigorous, and comfortable translating complex, technical topics into simple, actionable steps. You combine excellent communication with strong data and tech literacy to help colleagues be successful on the platform.
Job Responsibilities
- Serve as the first line of support for the firmwide Data & AI Platform, triaging and resolving user inquiries.
- Build a comprehensive understanding of capabilities offered by the Platform in order to manage client queries quickly and efficiently.
- Provide tailored guidance for users at varying skill levels; translate requirements into clear next steps and recommended paths.
- Troubleshoot common setup and integration issues in collaboration with Product, Engineering, and SRE.
- Identify, document, and resolve incidents; coordinate cross‑team escalations; provide timely user updates and contribute to post‑incident reviews and preventive actions.
- Create and maintain knowledge base articles, quick‑start guides, FAQs, and how‑to content to reduce friction and increase self‑service.
- Host office hours, clinics, and short training sessions to improve user proficiency and adoption.
- Track and report service KPIs/OKRs (e.g., response/resolution times, deflection rate, CSAT, time‑to‑value).
Required Qualifications, Capabilities, And Skills
- Bachelor’s degree in computer science, Information Systems, Engineering, or a related field, or equivalent practical experience.
- 2–3 years of experience in a client support, technical support, help desk, or platform operations role, ideally within a large enterprise or technology environment.
- Strong problem‑solving and troubleshooting skills, with the ability to quickly diagnose and resolve user issues.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to users of varying skill levels.
- Demonstrated ability to manage multiple inquiries simultaneously, prioritize effectively, and deliver timely, high‑quality support.
- Experience collaborating with cross‑functional teams (e.g., Product, Engineering, SRE) to resolve issues and improve user experience.
- Familiarity with data platforms, analytics tools, or cloud‑based solutions is a plus.
- Proficiency in documenting solutions, creating user guides, and maintaining knowledge base content.
- Customer‑focused mindset with a commitment to delivering excellent service and driving user adoption.
- Strong organizational skills and attention to detail, with experience tracking and reporting on service metrics (e.g., KPIs, OKRs).
Client Service Associate London 1 employer: JPMorganChase
Contact Detail:
JPMorganChase Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Associate London 1
✨Tip Number 1
Get to know the company inside out! Research JPMorgan Chase’s Data & AI Platform and understand its capabilities. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be explaining complex topics to users of varying skill levels, try simplifying technical jargon into everyday language. Role-play with a friend or use online resources to sharpen this skill.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about joining the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Client Service Associate London 1
Some tips for your application 🫡
Know the Role Inside Out: Before you start writing your application, make sure you understand what a Client Service Associate does. Dive into the job description and highlight how your skills match the responsibilities. We want to see that you can translate complex topics into simple steps!
Show Off Your Communication Skills: Since this role is all about helping users, your written application should reflect your ability to communicate clearly. Use straightforward language and avoid jargon. We’re looking for someone who can explain technical concepts in a way that anyone can understand.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to highlight relevant experience, especially in client support or technical roles. We love seeing how your background aligns with our needs, so make it personal and specific.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the details you need to make your application stand out!
How to prepare for a job interview at JPMorganChase
✨Know the Platform Inside Out
Before your interview, make sure you have a solid understanding of JPMorgan Chase’s Data & AI Platform. Familiarise yourself with its capabilities and how it supports users at different skill levels. This will help you answer questions confidently and demonstrate your readiness to assist clients effectively.
✨Showcase Your Communication Skills
Since you'll be translating complex technical topics into simple terms, practice explaining some technical concepts in layman's terms. Use examples from your past experiences where you've successfully communicated with clients or colleagues to resolve issues. This will highlight your ability to connect with users of varying expertise.
✨Prepare for Problem-Solving Scenarios
Anticipate questions that may involve troubleshooting common issues users might face on the platform. Think through your problem-solving process and be ready to discuss specific examples where you've diagnosed and resolved user inquiries efficiently. This will showcase your analytical skills and operational rigor.
✨Demonstrate Your Customer-Focused Mindset
Be prepared to discuss how you prioritise customer satisfaction in your work. Share instances where you've gone above and beyond to ensure users received excellent service. Highlighting your commitment to driving user adoption and improving their experience will resonate well with the interviewers.
