Learning and Communications Associate

As a Learning and Communications Associate within CIB Experience Design, you will support end-to-end learning delivery for the Experience Design community, helping ensure learning programs are relevant, well-executed, and adopted in day-to-day practice. You will partner with design practitioners and stakeholders to facilitate line-of-business (LOB) tailored learning, coordinate the learning community, and translate feedback into measurable improvements across learning programs and communications. We are looking for a proactive, highly organized, collaborative teammate who communicates with clarity, exercises strong judgment in ambiguity, and brings genuine interest in human-centered learning.

Job Responsibilities

• Coordinate end-to-end learning delivery across Experience Design, including planning, scheduling, materials readiness, and logistics.
• Accelerate AI learning transformation by delivering role-based, use-case-driven learning that supports practical adoption in day-to-day design work.
• Contribute to building engaging learning experiences and reusable assets, including templates, playbooks, and modular learning content.
• Manage and enhance learning infrastructure, including intranet presence, repositories, and the LOB “front door” for learning programs and resources.
• Support LOB Learning Working Group agendas by facilitating sessions with design practitioner representatives to surface, prioritize, and translate learning needs into actionable programs.
• Develop and distribute learning communications that clearly articulate the learning plan, upcoming programs, and participation opportunities to LOB designers.
• Collect, analyze, and synthesize participant feedback and learning data; maintain dashboards and trackers to report effectiveness and drive iteration.
• Support early careers and emerging talent development by coordinating onboarding, foundational learning, and growth pathways aligned to design craft and tools.
• Coordinate AI innovation and knowledge sharing by partnering with AI working groups to amplify best practices and emerging workflows.
• C curate learning assets using tools such as Lucid, Figma, Adobe Creative Suite, and Microsoft 365.
• Demonstrate effective program coordination skills, including the ability to manage multiple workstreams end-to-end.
• Communicate with clarity and precision, with strong attention to detail and consistently high quality standards.
• Bring experience supporting structured programs in a fast-paced environment.
• Translate complex concepts (including AI, tools, and design topics) into clear, engaging messaging for varied audiences.
• Facilitate working groups, communities of practice, or cross-functional forums to drive alignment and outcomes.
• Operate with strong organization, initiative, and collaboration, and remain effective in ambiguity with a strong interest in human-centered learning.
• Experience in design, UX, product, or creative environments.
• Familiarity with learning design principles or instructional design frameworks.
• Experience creating or managing reusable learning assets and content libraries.
• Exposure to advanced AI tools and workflows.

Required Qualifications, Capabilities, And Skills

• Demonstrate effective program coordination skills, including the ability to manage multiple workstreams end-to-end.
• Communicate with clarity and precision, with strong attention to detail and consistently high quality standards.
• Bring experience supporting structured programs in a fast-paced environment.
• Translate complex concepts (including AI, tools, and design topics) into clear, engaging messaging for varied audiences.
• Facilitate working groups, communities of practice, or cross‑functional forums to drive alignment and outcomes.
• Operate with strong organization, initiative, and collaboration, and remain effective in ambiguity with a strong interest in human-centered learning.
• Experience in design, UX, product, or creative environments.
• Familiarity with learning design principles or instructional design frameworks.
• Experience creating or managing reusable learning assets and content libraries.
• Exposure to advanced AI tools and workflows.

Preferred Qualifications, Capabilities, And Skills

• Experience in design, UX, product, or creative environments.
• Familiarity with learning design principles or instructional design frameworks.
• Experience creating or managing reusable learning assets and content libraries.
• Exposure to advanced AI tools and workflows.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.