Lead Product Designer – Vice President

We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase UK, to revolutionise mobile banking with seamless journeys that our customers love. We’re already trusted by millions in the US and we’re quickly catching up in the UK – but how we do things here is a little different. We’re building the bank of the future from scratch, channelling our start‑up mentality every step of the way – meaning you’ll have the opportunity to make a real impact.

As a Product Designer at JPMorgan Chase within the International Consumer Bank, you will be part of a flat‑structure organisation. We are looking for solution‑oriented, customer‑focused individuals who are used to working in an agile environment and want to be a part of building something new from the ground up within a diverse and inclusive team. Culture is as important to us, and we are looking for intellectually curious, technology‑passionate individuals who would like to expand their skills while working on an exciting venture for the firm. Your work will impact us as a company and our customers around the world.

This role sits within the Product Design Team, which itself is part of the Design & Customer Experience (DCE) Team primarily based in London. As a Lead Product Designer within International Consumer Banking, you will be at the heart of this venture, focused on getting smart ideas into the hands of our customers. You have a curious mindset, thrive in collaborative squads, and are passionate about new technology. You’ve worked in a squad model, designing experiences, shipping products and delivering positive outcomes for businesses and their customers.

• As part of a dedicated product squad, drive product design excellence, balancing craft with business impact, and uphold quality and consistency in design deliverables.
• Translate complex business requirements and user needs into easy‑to‑use experiences.
• Collaborate within cross‑functional teams—researchers, designers, technologists, and business experts—to create customer‑focused products and services.
• Align design and business goals by working closely with leadership across CX, Product leadership, and Marketing.
• Lead and support discovery, design, and delivery research through workshops, design sprints, and ideation sessions.
• Advocate for customer‑centric design by using insights and data to inform user experiences.
• Create and deliver high‑quality design deliverables such as design concepts, prototypes, user journeys, wireframes, UI flows, and detailed UI designs.
• Partner with the design system team to represent customer and business needs.
• Present and communicate design work and recommendations to stakeholders across the organization.
• Manage stakeholders, proactively resolve issues affecting design quality, and identify new opportunities for design innovation.
• Mentor and support designers, fostering best practices and methodologies to drive efficiency and effectiveness.

• Proven experience in hands‑on product design roles, demonstrating craft and problem‑solving in end‑to‑end product/service environments.
• Strong portfolio showcasing user‑centered solutions to business and customer challenges.
• Solution‑oriented, commercially savvy, and interested in fintech with experience delivering products with impact.
• Ability to synthesise complex and competing needs and communicate effectively with diverse teams and stakeholders.
• Practical understanding of current and emerging technologies relevant to digital experiences.
• Experience designing across digital touchpoints, including native iOS and Android platforms.
• Proficiency in usability testing, iterative design, and early‑stage UX research methods.
• Expert knowledge of modern design systems, prototyping software, and design tools (e.g. Figma).
• Versatile craft skills from concept sketches to high‑fidelity digital prototypes.
• Passion for fostering an environment where people can do their best work.
• Ability to thrive in dynamic, collaborative, cross‑functional teams.
• Bachelor’s degree in Design, HCI, or related field, or equivalent professional experience.
• Product design and delivery experience in Financial Services / Fintech.

• Bachelor’s degree in Design, HCI, or related field, or equivalent professional experience.
• Product design and delivery experience in Financial Services / Fintech.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first‑class business approach drives everything we do. We strive to build trusted, long‑term partnerships to help our clients achieve their business objectives.

We are an equal‑opportunity employer and place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute, including race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.

Our digital team is dedicated to creating innovative, industry‑leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data‑sharing principles of security, customer control and convenience, and privacy.