At a Glance
- Tasks: Lead customer experience strategy and optimise onboarding for a fintech revolution.
- Company: Join Kinexys, a trailblazer in digital finance transformation.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Collaborate with global teams and drive operational excellence.
- Why this job: Make a real impact in redefining finance with innovative solutions.
- Qualifications: Experience in business operations and strong communication skills required.
The predicted salary is between 90000 - 120000 £ per year.
Job Description
Kinexys is helping redefine how finance will work—real-time, digital-first, and integrated across complex ecosystems.
As a Vice President in Kinexys Business Operations (Customer Experience & Organizational Readiness), you will lead the strategy and execution for customer adoption and operational readiness.
You’ll be accountable for building scalable operating motions that translate product innovation into measurable client outcomes—faster onboarding, higher adoption, better service experiences, and repeatable launch readiness.
This role partners closely with Product, Technology, Service, Sales/Client teams, and controls stakeholders to deliver a best-in-class fintech customer journey at enterprise scale.
- Job Responsibilities
- Set the customer experience and readiness strategy for Kinexys, aligning priorities across Product, Tech, Service, and regional stakeholders.
- Lead end-to-end customer journey design and optimization (onboarding, servicing, releases), establishing standards, playbooks, and measurable experience outcomes.
- Own launch and change readiness governance for the region: impact assessments, stakeholder alignment, cutover/hypercare frameworks, and post-launch performance reviews.
- Build a scalable enablement engine (training, FAQs, release communications, playbooks) that supports both internal teams and external customer adoption.
- Operationalize Voice-of-Customer by establishing intake channels, synthesizing insights, prioritizing themes with Product/Tech, and tracking remediation to closure.
- Partner with service and incident functions to improve customer communications, reduce repeat drivers, and strengthen knowledge management/self-serve.
- Define and manage KPIs/OKRs for customer experience and readiness (e. g., time-to-onboard, adoption, ticket trends, satisfaction metrics where applicable), producing executive-ready reporting and insights.
- Drive operational excellence and controls: process governance, documentation, risk-aware procedures, and continuous improvement—ensuring readiness at scale in a regulated environment.
- Lead and develop a team (directly or via matrix), setting a high bar for execution, client obsession, and cross-functional collaboration.
- Required Qualifications, Capabilities, And Skills
- Experience in business operations, customer experience, product operations, change management, implementation/onboarding, or service delivery.
- Proven ability to lead cross-functional programs with senior stakeholders and complex dependencies.
- Strong customer-facing communication skills—able to translate technical/product change into clear adoption narratives and decision points.
- Experience building operating models and scalable processes (playbooks, governance, metrics, continuous improvement).
- Strong analytical mindset with comfort using data to prioritize, measure outcomes, and influence roadmaps.
- Preferred Qualifications, Capabilities, And Skills
- Experience leading EMEA rollouts and working across global operating models and time zones.
- Familiarity with journey mapping, service management/incident communications, and enablement program design.
- Exposure to controls, risk, compliance, and governance expectations in regulated environments.
- Knowledge of digital payments, transaction banking, distributed ledger/tokenization concepts, or enterprise platform onboarding (helpful but not required).
- Experience in fintech, payments, enterprise Saa S, or financial services.
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Kinexys Execution- Product Manager- Vice President employer: JPMorganChase
JPMorganChase is an exceptional employer, offering a dynamic work environment in Greater London where innovation thrives. With a strong commitment to diversity and inclusion, employees benefit from collaborative agile teams, extensive professional development opportunities, and the chance to work on cutting-edge technology products that shape the future of finance. Join us to be part of a culture that values your contributions and supports your growth.
StudySmarter Expert Advice🤫
We think this is how you could land Kinexys Execution- Product Manager- Vice President
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
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We think you need these skills to ace Kinexys Execution- Product Manager- Vice President
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to JPMorganChase.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on JPMorganChase's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at JPMorganChase
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with JPMorganChase.
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✨Show Your Passion for Finance
Since this is a full-time position, employers at JPMorganChase will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former JPMorganChase employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
