International Consumer Banking - Financial Crimes Control Manager

Are you passionate about safeguarding financial integrity and driving innovation? Join us at JPMorganChase, where you will help build a robust control environment and make a meaningful impact on our customers and communities. You will have the opportunity to lead, collaborate, and grow your career in a dynamic, inclusive team. Your expertise will influence key decisions and foster a culture of proactive risk management. Experience career mobility and personal development as you help shape the future of financial crime prevention.

As a Financial Crimes Control Manager within the International Consumer Bank (ICB), you will support Chase International and J.P. Morgan Personal Investing businesses, helping to influence decisions and actions to build and maintain a robust control environment. You will lead the development of enhanced control frameworks, ensuring a continuous and integrated approach to risk assessment. In this role, you will work closely with diverse teams across the organisation, contribute to top-down risk analysis, and drive real-time issue detection and remediation. You will help foster a culture of innovation and proactive risk management, making a meaningful impact on our customers and the wider community.

Job Responsibilities

• Lead the design and implementation of control frameworks to ensure compliance with regulatory requirements and internal policies.
• Conduct comprehensive risk assessments for product development and change initiatives, ensuring that all potential risks are identified, evaluated and addressed.
• Collaborate and build relationships with other business stakeholders to identify potential risks associated with new and existing products, while developing strategies to mitigate these risks.
• Monitor and evaluate the effectiveness of existing controls and recommend improvements as needed.
• Assess the impact of regulatory changes and penalties across the industry to help identify necessary actions.
• Advise on and challenge control processes and risk management practices, fostering a proactive risk management culture across International Consumer Bank.
• Contribute to the Compliance and Operational Risk Evaluation (CORE) program by leading on control design effectiveness evaluations, Risks & Controls identification, Issue Management and Control Governance & Reporting.
• Partner with control colleagues across the firm, business, operations management, legal, compliance, risk, audit and technology control functions to further establish and maintain business relationship loops.
• Support consistent and rigorous operational risk practices and control programs, including committee reporting, risk mitigation, key risk indicators, control design and controls performance evaluations.
• Review, analyze and manage programme-related data like KRIs, KPIs and key metrics to inform on the health of the operational risk and control environment.

Required Qualifications, Capabilities, And Skills

• Several years relevant experience in Operational Risk Management gained through working within Product, Controls, Compliance or Audit within a large financial institution, regulator, consulting firm or retail investments manager.
• Strong acumen for risk identification, assessment and development of effective control mechanisms that mitigate these risks.
• Excellent written and verbal communication skills, with the ability to influence business leaders at all levels of seniority in a meaningful and actionable manner.
• Experience in partnering with business and other stakeholders to manage remediation of operational risk related issues.
• Detail-oriented with a high level of accuracy and integrity.
• Experience in process mapping.
• Experience in change management, including working in an agile and evolving environment.
• Effective time management and prioritization skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio).

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success. Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.