Head of Production Management- J.P. Morgan Personal Investing

J.P. Morgan Personal Investing is strengthening its production management capability to support a growing portfolio of wealth products built on a common Investment Platform. We are seeking a Head of Production Management to lead and evolve production operations across JPM Personal Investing, taking end-to-end accountability for the stability, resilience, and risk posture of our production and disaster recovery environments. The role will define and govern production management standards across change, incident, capacity, and automation disciplines – driving operational consistency and minimizing disruption to our UK customers.

Working within a you-build-it-you-run-it engineering culture, the Head of Production Management will not replace team ownership of production services but rather enable, empower, and elevate it – setting the frameworks, tooling, and governance that allow engineering teams to run their services with confidence and accountability.

Key Responsibilities

• Build, fund, and lead a high‑performing production management function—owning hiring budgets, headcount forecasting, and team structure to deliver against strategic priorities.
• Define and drive the production management strategy for JPM Personal Investing, setting the standards, frameworks, and governance that enable engineering teams to run their services with confidence under a you‑build‑it‑you‑run‑it model.
• Partner with Engineering, Product, and Operations leaders to embed production management disciplines—change, incident, capacity, and automation—into team ways of working, ensuring operational excellence is a shared responsibility rather than a centralised function.
• Foster a mature run‑the‑bank culture of collaboration, accountability, continuous improvement, and operational excellence across JPM Personal Investing.
• Enable cross‑functional alignment across JPM PI engineering teams through clear production standards, effective runbooks, decision records, and well‑communicated operational roadmaps.
• Own the production risk posture for JPM Personal Investing, ensuring controlled change, rapid incident recovery, and scalable capacity in alignment with business growth and service commitments to firm customers.
• Partner with Risk, Compliance, and Controls to ensure production operations align with the firm’s policies, standards, and regulatory requirements, and to support internal and external audits.
• In collaboration with the ICB Incident Management team, own incident management strategy, escalation frameworks, and post‑incident reviews, driving a culture of learning that improves reliability and reduces toil across all teams.
• Supervise and govern change management processes, ensuring all production changes are properly assessed, authorised, and validated to minimise disruption and protect environment integrity.
• Drive adoption of AI‑powered solutions and intelligent automation to reduce manual intervention, fast‑track resolution, and continuously improve operational efficiency.
• Champion an automation‑first, shift‑left SRE culture leveraging shared tooling and automation to ensure consistency, reduce duplication, and maintain alignment with firm‑wide standards.
• Oversee capacity management and planning, ensuring infrastructure scales to meet current and future demand while maintaining performance and cost efficiency.
• Manage, mentor, and grow production management professionals, providing career pathways, constructive feedback, and succession planning.
• Drive a continuous improvement loop from production incident data into lower‑environment practices, test coverage, and shift‑left initiatives upstream.
• Oversee vendor relationships and third‑party service management within production operations, ensuring appropriate SLAs, ROI, compliance, and contractual performance to support operational resilience.

Required Qualifications

• 10+ years of experience in production management, site reliability engineering, or IT operations, with 5+ years in senior leadership positions accountable for production stability at scale.
• Strong product and business mindset with experience supporting high‑profile consumer‑facing digital platforms in financial services, fintech, or similarly regulated environments.
• Demonstrated experience designing and scaling agentic AI‑enabled development patterns (using enterprise‑authorized tools within the work environment) across teams/functions, including establishing governance for human‑in‑the‑loop validation, traceability/auditability, and secure handling of sensitive inputs/outputs.
• Strong understanding of responsible AI use and control expectations at scale, including security/resiliency implications, data sensitivity, and risk‑based governance; ability to advise senior leaders on safe adoption, reuse, and measurable outcomes.
• Exceptional communication and stakeholder management skills, with the ability to influence across technical and non‑technical audiences in complex, regulated environments.
• Strong technical background in modern production environments including cloud‑native infrastructure, observability, CI/CD pipelines, and automation frameworks.
• Proven track record defining and governing production management standards—change, incident, capacity, and automation—across multiple engineering teams operating in a you‑build‑it‑you‑run‑it model, underpinned by SRE principles and disaster recovery planning.
• Composure, decisiveness, and authority during incidents, vendor failure, or regulatory escalation, with a proven ability to protect business lines under operational stress.
• Strategic vision—translates complex problems into compelling, executable multi‑year roadmaps with measurable outcomes.
• Transformation leadership—leads operating model redesign and capability uplift through ambiguity and at pace.
• Experience leveraging AI‑driven solutions to reduce manual intervention, accelerate incident resolution, and enhance operational efficiency.
• Experience managing strategic vendor relationships and third‑party service providers, including SLA negotiation, performance governance, and holding vendors accountable to deliver against operational and contractual commitments.
• Excellent coaching, feedback, and talent development skills, with experience building and scaling production‑focused teams and driving workforce transformation.

We recognise that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.