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- Tasks: Ensure seamless user experiences and operational excellence in technology support.
- Company: Join J.P. Morgan, a global leader in financial services.
- Benefits: Competitive salary, diverse culture, and opportunities for professional growth.
- Why this job: Make a meaningful impact while solving complex challenges in a supportive environment.
- Qualifications: Experience in IT troubleshooting and strong technical skills required.
- Other info: Dynamic team with a focus on continuous improvement and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Join us as a senior Technology Support III team member in Cross Risk Calculation Technology and make a meaningful impact by ensuring seamless user experiences and operational excellence. You’ll collaborate with talented professionals, solve complex challenges, and help drive continuous improvement in a supportive, innovative environment.
As a senior Technology Support III team member in Cross Risk Calculation Technology, you will help ensure the operational stability, availability, and performance of our production application flows. You will encourage a culture of continuous improvement as you troubleshoot, maintain, identify, and resolve production service interruptions and application support queries for all internally developed systems and external feeds. You will work closely with end users to analyze common requests and issues, implementing proactive measures to prevent future occurrences.
Job Responsibilities:
- Investigate and resolve user incidents and information requests related to exposure calculations, performing detailed analysis to distinguish between legitimate market activity and potential data quality issues.
- Provide clear explanations and documentation of exposure number changes, calculator modifications, and unusual spikes to stakeholders.
- Monitor exposure numbers and calculation outputs, identifying anomalies and validating whether variations align with normal market movements, trading patterns, or system changes.
- Escalate genuine data quality concerns while filtering out expected fluctuations.
- Work closely with traders, credit officers, risk managers, and technology teams to understand business context, analyze complex situations, and provide timely solutions.
- Communicate findings clearly to both technical and non-technical audiences, ensuring transparency around exposure calculations and data integrity.
- Document FAQs for end user community to enable self-service query resolution and engage in automation and scripting activities to streamline support.
- Analyze trends in user requests and recurring issues to identify root causes and implement preventive measures.
- Contribute to continuous improvement of calculators, data processes, and support procedures to reduce future incidents.
- Identify issues requiring escalation and manage communication across business and technology stakeholders.
- Support full stack technology systems through effective incident, problem, and change management practices.
Required Qualifications, Capabilities, And Skills:
- Experience troubleshooting, resolving, and maintaining information technology services.
- Demonstrated knowledge of applications or infrastructure in a large-scale technology environment, both on premises and public cloud.
- Experience with observability and monitoring tools and techniques.
- Strong technical skills, including experience with general purpose programming languages and automation scripting.
Preferred Qualifications, Capabilities, And Skills:
- Experience with general purpose programming languages and/or automation scripting.
- Working understanding of public cloud.
- Exposure to processes within the Information Technology Infrastructure Library (ITIL) framework.
About Us: J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
About The Team: Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
Application Support III in Glasgow employer: JPMorganChase
Contact Detail:
JPMorganChase Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support III in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage with professionals on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to application support. We recommend doing mock interviews with friends or using online resources to get comfortable discussing your technical skills and problem-solving abilities.
✨Tip Number 3
Showcase your skills through real-world examples. When you’re in an interview, share specific instances where you’ve resolved issues or improved processes. This will demonstrate your hands-on experience and how you can contribute to operational excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search and genuinely interested in joining our team.
We think you need these skills to ace Application Support III in Glasgow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Application Support III role. Highlight your experience with troubleshooting and maintaining IT services, as well as any relevant technical skills that match the job description.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex challenges in the past. We want to see how you approach problem-solving, especially in a technology support context, so don’t hold back!
Communicate Clearly: Since you'll be working with both technical and non-technical audiences, it's crucial to demonstrate your communication skills. Use clear and concise language in your application to show that you can explain complex concepts simply.
Apply Through Our Website: We encourage you to apply directly through our website. This way, you’ll ensure your application gets to the right people and you can easily track your application status. Plus, it’s super straightforward!
How to prepare for a job interview at JPMorganChase
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around troubleshooting and maintaining IT services. Familiarise yourself with the applications and infrastructure relevant to the role, as well as any observability and monitoring tools that might come up during the interview.
✨Understand the Business Context
Get a good grasp of how your role fits into the bigger picture. Research J.P. Morgan's operations and how the Cross Risk Calculation Technology team contributes to their success. This will help you communicate effectively with both technical and non-technical stakeholders during the interview.
✨Prepare for Scenario Questions
Expect to be asked about specific situations where you've had to troubleshoot or resolve issues. Think of examples from your past experience that showcase your problem-solving skills and ability to work under pressure. Be ready to explain your thought process clearly.
✨Show Your Continuous Improvement Mindset
Since the role emphasises continuous improvement, be prepared to discuss how you've contributed to process enhancements in previous positions. Share any experiences where you've identified root causes of recurring issues and implemented preventive measures to avoid future incidents.